Stephanie Nieves
Miami Lakes,FL
Summary
Experienced Property Manager with a strong background in tenant relations and property inspections. Expertise in vendor coordination, cost-saving initiatives, and improving occupancy rates through effective maintenance management. Detail-oriented professional skilled in fostering communication to enhance community satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Property Manager
The Graham Companies
Miami Lakes, FL
08.2018 - Current
- Oversee daily property operations, ensuring adherence to company policies and regulatory standards and local/state inspections.
- Managed tenant relations, addressing concerns and fostering a positive community environment through problem solving.
- Developed and implemented maintenance schedules, enhancing property appearance and functionality.
- Monitoring and improving occupancy rates through effective leasing performance and followup.
- Monitoring and training new Leasing staff and Assistant Managers.
- Auditing employee performance and efficiancy to improve performance.
- Attended weekly pricing calls to review retention (renewal rates), market rates and property performance.
- Participated in budget meetings and executed monthly budget reports.
- Inspected units with Maintenance Supervisors post move out and final inspections prior to new resident move ins.
- Supervised cleaning/Porter staff to ensure property cleanliness and appearance.
- Conducted monthly property inspections to identify and make improvements that are needed and addressing potential safety hazards. Also including follow up on completion of said repairs or hazards.
- Collected rent payments and collections for delinquent payments, including eviction processes.
- Generated and maintained lease agreements for all new tenants and renewals.
- Evaluated marketing strategies in touring of prospective residents, tour notes and property traffic to optimize occupancy rates and rental potential.
- Created and relocated "mini-model" units to enhance appearance and rentability of vacant units.
- Coordinated large projects within the property including resident notifications, exercising caution and safety measures to ensure resident and guest safety during projects.
- Reviewed and qualified prospective tenants based on income qualification, credit and background screenings.
- Monitored completion of preventative maintenance inspections of all units, vacant and occupied, in compliance with local agencies.
- Established strong report with local agencies to achieve prompt attention to any potential code violations or property operation matters.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations within budget.
- Coordinated and executed monthly resident events and team gatherings within budget.
- Fostered effective communication and attention to resident concerns or needs, contributing to high retention rates and positive reviews.
- Regularly maintained well documented correspondence with residents.
- Successfully integrated maintenance staff and office staff to ensure superior customer service.
Senior Animal Care Keeper
Miami Seaquarium
Key Biscayne, FL
01.2013 - 07.2018
- Enhanced team efficiency by managing daily tasks in supervisor's absence.
- Optimized time management practices for staff and personal task completion.
- Delivered engaging presentations daily using both oral and digital methods.
- Ensured guest satisfaction by greeting and assisting visitors in park exhibits.
- Supported veterinary staff by assisting in animal care and procedures.
- Maintained detailed records per USDA standards, facilitating inspection processes.
Education
Bachelor of Science - Animal Biotechnology And Conservation
Delaware Valley College (University)
Doylestown05-2010
Skills
- Property management
- Payment collection
- Property inspections and maintenance
- Customer service-focused in tenant relations
- Self-motivated
- Fair Housing and Human Trafficking Training
- Vendor Coordination and Management
- Onboarding new staff and current staff management
- Work order management
- CAM License Completion Date TBD
- Exceptional oral and written communication skills
- Tenant relations
- Detail orientated in documentation
- Proficient in Yardi and CRM IQ Property Management Software and Microsoft Office
Languages
Spanish
Professional Working
Timeline
Property Manager
The Graham Companies
08.2018 - Current
Senior Animal Care Keeper
Miami Seaquarium
01.2013 - 07.2018
Bachelor of Science - Animal Biotechnology And Conservation
Delaware Valley College (University)