Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Stephanie Oden

Stephanie Oden

Front End Department Supervisor
Richardson,TX

Summary

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Professional front-end supervisor with strong background in retail management. Skilled in team leadership, inventory control, and customer service. Known for fostering collaboration and adaptability in fast-paced environments. Reliable, results-driven, and proficient in merchandising and staff training.

Overview

30
30
years of professional experience

Work History

Front End Department Supervisor

Lowes Home Improvment
10.2023 - Current
  • Boosted employee morale through recognition programs that rewarded outstanding performance and dedication to customer service excellence.
  • Increased cashier accuracy rates through implementing targeted retraining initiatives focused on minimizing transaction errors.
  • Collaborated with store management to develop strategies for boosting sales and improving customer retention.
  • Enhanced customer satisfaction by swiftly addressing and resolving concerns in the front end department.

Service Representative

Altman Specialty Plants
01.2023 - 10.2023
  • Maintained comprehensive knowledge of company products and merchandising services, ensuring accurate information was relayed to customers at all times.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 8 locations each day.
  • Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.

Sales Representative

Frank Marino Automotive
01.2022 - 12.2023
  • Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests
  • Answered Service phone to schedule appointments for car services ranging from oil changes and inspections to larger more time-consuming repairs
  • Monitored product inventory levels to support completion of order requests and audits

Merchandising Associate

RMSI Retail Merchandising
05.2020 - 12.2022
  • Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations

Restaurant General Manager

Chiloso Mexican Bistro
12.2017 - 12.2019
  • Uphold restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards

Manager of Training and Development

Uncle Julio’s
06.1995 - 09.2015
  • Organized manuals, multimedia visual aids and other educational materials to aid training
  • Established a mentorship program, connecting experienced employees with newer team members for ongoing support and growth opportunities, while opening 8 new locations.
  • Spearheaded cross-departmental collaboration projects, fostering communication and teamwork among diverse teams within the organization.
  • Collaborated with department heads to identify areas of improvement and create targeted training initiatives.

Education

Collin County Community College District
Plano, TX

Skills

  • Collaborative communicator,building strong relationships and fostering teamwork
  • Customer service
  • Administrative skills
  • Problem-solving
  • Task delegation
  • Team management

Timeline

Front End Department Supervisor

Lowes Home Improvment
10.2023 - Current

Service Representative

Altman Specialty Plants
01.2023 - 10.2023

Sales Representative

Frank Marino Automotive
01.2022 - 12.2023

Merchandising Associate

RMSI Retail Merchandising
05.2020 - 12.2022

Restaurant General Manager

Chiloso Mexican Bistro
12.2017 - 12.2019

Manager of Training and Development

Uncle Julio’s
06.1995 - 09.2015

Collin County Community College District

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Stephanie OdenFront End Department Supervisor