Stephanie O'Der
Rochester,NH
Summary
Dynamic and results-driven professional with experience at York Hospital, excelling in patient relations and EMR management. Proven adaptability in fast-paced environments, skilled in confidentiality management and prioritization. Recognized for building strong relationships and enhancing operational efficiency, ensuring exceptional service delivery and compliance.
Overview
35
35
years of professional experience
Work History
Patient Service Representative
York Hospital Wound Healing & Hyperbaric Medicine
07.2018 - Current
- Assisted patients in filling out check-in and payment paperwork
- Collected copayments
- Used I-Heal to schedule appointments
- Managed patient scheduling templates and staff schedules within the i-Heal EMR
- Scheduled and coordinated transportation for patients
- Compiled and maintained patient medical records to keep information complete and up-to-date
- Filed and maintained patient records in accordance with HIPAA regulations
- Confirmed and updated primary diagnosis codes into i-Heal EMR
- Corrected account issues
- Built and maintained positive working relationships with patients and staff
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Facilitated communication between patients and various departments and staff
Human Resources Lead
Kmart, Sears Holding
09.1990 - 04.2018
- Managed hiring process
- Handled onboarding process for newly hired employees
- Scheduled all store employees, staying within budgetary guidelines
- Prepared and processed weekly store payroll
- Initiated annual hourly employment review process
- Addressed employee relations issues
- Maintained cooperate compliance
- District HR Lead for an additional 12 store providing support and training
Education
High School Diploma -
St. Thomas Aquinas
Dover, NH06-1990
Skills
- Adaptability in fast-paced settings
- Prioritization and organization
- Self-directed and team-oriented
- Skilled at managing pressure while delivering results
- Confidentiality management
Timeline
Patient Service Representative
York Hospital Wound Healing & Hyperbaric Medicine
07.2018 - Current
Human Resources Lead
Kmart, Sears Holding
09.1990 - 04.2018
High School Diploma -
St. Thomas Aquinas