Stephanie Ortiz
Duncanville,TX
Overview
2
2
Languages
11
11
years of professional experience
Work History
Assistant Manager
Palladium Redbird
04.2022 - Current
- Mentored junior staff in best practices for property management and customer service excellence.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Leasing Agent
Center Ridge Apartments
08.2020 - 03.2022
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Assistant Food Service Manager
Braum's Ice Cream & Burger Restaurant
10.2018 - 08.2020
- Supervised daily operations to ensure seamless food service delivery and customer satisfaction.
- Trained and mentored staff on food safety protocols and operational procedures.
- Developed schedules to enhance workforce efficiency and align with peak service times.
- Observed staff confirm safety and quality standards.
Food Service Worker
Braum's Ice Cream & Burger Restaurant
02.2016 - 10.2018
- Prepared food items according to company specifications and quality standards.
- Operated cash register, accurately processing customer transactions and handling payments.
- Maintained cleanliness of work area, adhering to health and safety regulations.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Education
High School Diploma -
Duncanville High School
Duncanville, TXSkills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Task delegation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Palladium Redbird
04.2022 - Current
Leasing Agent
Center Ridge Apartments
08.2020 - 03.2022
Assistant Food Service Manager
Braum's Ice Cream & Burger Restaurant
10.2018 - 08.2020
Food Service Worker
Braum's Ice Cream & Burger Restaurant
02.2016 - 10.2018
High School Diploma -
Duncanville High School