Stephanie Osborne
Montgomery,AL
Summary
Experienced and task oriented individual with over 19 years of property management experience dedicated to hiring, training and maintaining employee morale by fostering a positive work environment. Ready to grow efficiency and oversee properties at any scale.
Overview
19
19
years of professional experience
Work History
Regional Property Manager
Kyser Property Manager
Montgomery , Alabama
2008.01 - Current
- Served as Property Manager for 7 years before being promoted to Regional Property Manager.
- Maintained accurate records of all financial transactions related to property management activities.
- Conducted regular inspections of properties to ensure safety standards were met.
- Ensured that all legal requirements pertaining to property management were up-to-date and followed.
- Provided guidance and support to onsite personnel regarding best practices in leasing, marketing, customer service.
- Analyzed performance data from various sources to develop strategies for improving services provided by the company.
- Assisted with training new employees on proper procedures for handling tenant issues or complaints.
- Implemented policies, procedures designed to protect the interests of owners, investors while maintaining good relationships with tenants.
- Reviewed renewal leases prior to expiration date and adjusted rental rates as needed.
Property Manager
Alterra Capital Group
Montgomery , Alabama
2005.09 - 2008.12
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Education
Master of Science - Clinical Mental Health Counseling
Alabama State University
Montgomery, AL2015-12
Bachelor of Science - Clinical Psychology
Troy State University
Montgomery, AL2010-06
Skills
- Property Management
- Contract Negotiation
- Asset Management
- Team recruitment
- Staff Training and Development
- Marketing and Advertising
Timeline
Regional Property Manager
Kyser Property Manager
2008.01 - Current
Property Manager
Alterra Capital Group
2005.09 - 2008.12
Master of Science - Clinical Mental Health Counseling
Alabama State University
Bachelor of Science - Clinical Psychology
Troy State University
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