Yuliya Smentyna
Tacoma
Summary
Dynamic Property Manager with a proven track record in enhancing property value through effective tenant relations and strategic marketing. Formerly a Senior Customer Service Representative at HomeStreet Bank, I excel in payment collection and possess strong attention to detail, ensuring exceptional service and operational efficiency in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Property Manager
Self Employed Property Manager
06.2015 - Current
- Managed tenant relations, ensuring prompt resolution of inquiries and concerns.
- Oversaw property maintenance schedules, coordinating repairs and inspections to enhance property value.
- Implemented marketing strategies to attract tenants
Senior Customer Service Representative
HomeStreet Bank
07.2008 - 11.2013
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Balanced cash drawers daily, maintaining accuracy in financial reporting and accountability.
- Trained new tellers on operational procedures, enhancing team performance and service delivery.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Referred customers to other banking departments for specialized services.
Education
Associate of Science - Accounting
Tacoma Community College
Tacoma, WA06-2009
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Attention to detail
- Cash handling expertise
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Property Manager
Self Employed Property Manager
06.2015 - Current
Senior Customer Service Representative
HomeStreet Bank
07.2008 - 11.2013
Associate of Science - Accounting
Tacoma Community College