Stephanie Owen
Summary
Accomplished Director of Sales and Marketing at Ozark Empire Fairgrounds & Event Center, adept in event planning proficiency and partnership development. Excelled in securing major contracts and elevating customer satisfaction through innovative pricing strategies and exceptional service, leading to increased profitability and repeat business. Skilled in navigating challenges with a calm demeanor, ensuring compliance and successful event execution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Sales and Marketing
Ozark Empire Fairgrounds & Event Center
10.2021 - 03.2024
- Secured major client contracts by delivering persuasive presentations that highlighted the value of our products and services.
- Collaborated with cross-functional departments to optimize product offerings and pricing strategies, increasing overall profitability.
- Achieved measurable success in meeting clients' objectives while adhering to strict deadlines and tight budgets.
- Elevated customer satisfaction levels by consistently delivering exceptional service throughout all stages of the event lifecycle.
- Deftly navigated unforeseen challenges or obstacles during live events while maintaining a calm demeanor under pressure.
- Delivered memorable events that exceeded client expectations, leading to increased repeat business and referrals.
- Ensured compliance with all regulatory requirements pertaining to health, safety, and risk management during event execution.
Sales Manager & Event Planner
Ozark Empire Fairgrounds & Event Center
10.2015 - 10.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Performed event coordination for larger parties and gatherings.
- Performed face-to-face meetings to finalize contract for services and event details.
Education
Bachelor of Science - Hospitality And Restaurant Administration
Missouri State University
Springfield, MO10-2015
Skills
- Pricing strategy
- Partnership development
- Sales presentations
- Media buying
- Advertising campaigns
- Event planning proficiency
- Vendor coordination
- Logistics management
- Ticketing system operation
- Ticketing Procedure
Certification
- Institute of Fair Management Graduate
- FEMA 100, 200 & 700
- Trained Crowd Manager
Timeline
Director of Sales and Marketing
Ozark Empire Fairgrounds & Event Center
10.2021 - 03.2024
Sales Manager & Event Planner
Ozark Empire Fairgrounds & Event Center
10.2015 - 10.2021
- Institute of Fair Management Graduate
- FEMA 100, 200 & 700
- Trained Crowd Manager
Bachelor of Science - Hospitality And Restaurant Administration
Missouri State University
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