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Stephanie Palagi
Peoria,AZ
Work Preference
Summary
Dynamic professional with a proven track record at A&D Funding Inc, excelling in team leadership and client retention. Successfully implemented strategies that boosted revenue and enhanced customer relationships. Skilled in inventory control and financial analysis, fostering operational efficiency and driving sales growth through effective communication and collaboration.
Overview
22
22
years of professional experience
Work History
Assistant General Manager
A&D Funding Inc
07.2007 - Current
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Collaborated with General Manager on marketing initiatives, resulting in increased brand awareness and sales growth.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified customer needs and successfully negotiated profitable projects, achieving a high closing rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers' enjoyment.
- Created loan agreements for clients to facilitate financing processes.
- Processed cash transactions accurately and organized deposits for banking.
- Kept thorough records of transactions to support accurate financial reporting.
- Responded to all business emails related to client inquiries and payment processing.
Scheduling Coordinator
BMW North Scottsdale
Scottsdale, AZ
03.2006 - 07.2007
- Managed daily scheduling conflicts, minimizing operational backlogs and ensuring full shift coverage.
- Utilized advanced software tools like Excel, Outlook, and specialized scheduling platforms to manage comprehensive appointment calendars.
- Implemented automated systems and optimized coordination processes, enhancing scheduling efficiency and reducing manual errors.
- Managed communications between service staff and clients for timely scheduling updates.
- Assisted clients with scheduling appointments through effective call management.
- Cultivated strong relationships with management and executive teams, facilitating seamless communication and effective scheduling.
- Coordinated production schedules in collaboration with manager and supervisor for efficient operations.
- Streamlined processes by integrating online appointments into advisors' daily schedules, improving accessibility and client engagement.
Lead Receptionist
Midway Chevrolet
Phoenix, Arizona
06.2004 - 03.2006
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Assisted customers with inquiries and resolved issues promptly.
- Managed multi-line phone system for incoming and outgoing calls.
- Trained new receptionists on procedures and customer service standards to ensure consistent service quality.
- Organized office environment and updated customer records to enhance accessibility and support smooth operations.
- Monitored office supplies inventory levels and placed orders.
- Managed petty cash transactions for small purchases made by staff members.
Education
Diamond Essentials - Diamontology
GEMOLOGICAL INSTITUTE OF AMERICA
Carlsbad, CA03-2017
High School Diploma -
MOUNTAIN RIDGE HIGH SCHOOL
GLENDALE, AZ01-2003
Skills
- Budget management
- Inventory control
- Supplier management
- Process improvement
- Customer relationship management
- Sales growth
- Client retention
- Team leadership
- Business operations
- Administrative efficiency
- Effective communication
- Professional networking
Timeline
Assistant General Manager
A&D Funding Inc
07.2007 - Current
Scheduling Coordinator
BMW North Scottsdale
03.2006 - 07.2007
Lead Receptionist
Midway Chevrolet
06.2004 - 03.2006
Diamond Essentials - Diamontology
GEMOLOGICAL INSTITUTE OF AMERICA
High School Diploma -
MOUNTAIN RIDGE HIGH SCHOOL