Stephanie Pantoja
South Gate,CA
Overview
10
10
years of professional experience
Work History
Medical Biller
BioCorp Clinical Laboratory
Whittier, CA
01.2022 - 07.2023
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Processed refunds requests timely and accurately according to established protocols.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
Cashier
Mckenna BMW
Norwalk, CA
05.2018 - 01.2021
- Processed returns and exchanges of merchandise in accordance with store policies.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Used suggestive selling techniques to promote add-on sales.
- Collected payments and provided accurate change.
Medical Biller
Spectra Clinical Labs
Gardena, CA
07.2015 - 05.2018
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Processed refunds requests timely and accurately according to established protocols.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Generated and distributed month-end statements for customers and resolved related concerns.
Sales Associate
Victoria's Secret & PINK
Downey, CA
08.2016 - 12.2016
- Used technology resources to assist customers in locating and selecting items.
- Developed promotional strategies to increase sales volume.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Conducted inventories on a regular basis to track stock levels.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Collected payments and provided accurate change.
- Cleaned shelves, counters and tables to maintain organized store.
Intern
Pacific Graffiti Solutions
Culver City, CA
05.2013 - 09.2015
- Implemented strategies to take advantage of new opportunities.
- Organized client meetings to provide project updates.
- Identified needs of customers promptly and efficiently.
- Determined consumer needs to provide products and services appealing to larger market.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
South Gate Senior High School
South Gate 06-2015
Skills
- Claims review
- Information requests
- Balance reconciliation
- Work prioritization
- Medical record security
- Insurance collections
- Verbal and written communication
- Multitasking and organization
- Account management
- Clerical support
- Data analysis
- Positive and professional
- Goal oriented
- Reliable and punctual
- Contact follow-up
- Listening skills
Languages
Spanish
Professional
English
Professional
Timeline
Medical Biller
BioCorp Clinical Laboratory
01.2022 - 07.2023
Cashier
Mckenna BMW
05.2018 - 01.2021
Sales Associate
Victoria's Secret & PINK
08.2016 - 12.2016
Medical Biller
Spectra Clinical Labs
07.2015 - 05.2018
Intern
Pacific Graffiti Solutions
05.2013 - 09.2015
High School Diploma -
South Gate Senior High School