Stephanie Patterson
Washington,D.C
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Admin Assistant
Swissport Cargo Services
01.2024 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
Customer Service Representative
MGM GRAND Hotel
06.2018 - 07.2023
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Increased efficiency and team productivity by promoting operational best practices.
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Front Desk Receptionist
Old Town Massage Center
01.2018 - 03.2020
- Performed Insurance Verification and processed payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
Education
Certification - Medical Assisting
Career Technical Institute
Washington, D.C, United States06.2025
High School Diploma -
Potomac High School
Oxon Hill, United States05.2014
Skills
- Patient care
- Business Administration
- Venipuncture
- Multi-Line Phone Systems
- Administrative Support
- Adaptability
- Front Office Support
- Clerical duties
- Payment Processing
- Medical terminology
- Hospitality service expertise
- Time management
- Blood collection & handling safety
- Team collaboration
- Electronic health records
- Communication
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Microsoft Excel
- Scheduling
- Microsoft Outlook
- Money handling abilities
- Follow-up skills
- Documentation
- Time Management
- Telephone Etiquette
Certification
- Basic Life Support Certification.
Timeline
Admin Assistant
Swissport Cargo Services
01.2024 - Current
Customer Service Representative
MGM GRAND Hotel
06.2018 - 07.2023
Front Desk Receptionist
Old Town Massage Center
01.2018 - 03.2020
Certification - Medical Assisting
Career Technical Institute
High School Diploma -
Potomac High School
Similar Profiles
Bruno HerremansBruno Herremans
Ramp agent at Swissport Cargo ServicesRamp agent at Swissport Cargo Services
Obed ChavanneObed Chavanne
Shift Supervisor at Swissport Cargo ServicesShift Supervisor at Swissport Cargo Services
Daniel GomezDaniel Gomez
Warehouse Cargo Agent at Swissport Cargo ServicesWarehouse Cargo Agent at Swissport Cargo Services
Estefano CalvoEstefano Calvo
Aircraft Fueler at Swissport Cargo ServicesAircraft Fueler at Swissport Cargo Services
Negalegne MandefiroNegalegne Mandefiro
Powered by the People Fellow at PartnersGlobalPowered by the People Fellow at PartnersGlobal