Stephanie Payton
Hamden,Connecticut
Summary
Dynamic Case Manager with proven expertise at The Connections in client advocacy and crisis intervention. Skilled in effective communication and case documentation, I empower clients through informed decision-making and resource allocation. Successfully enhanced care coordination, ensuring clients receive timely support and achieving a high level of satisfaction in service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager
The Connections
12.2019 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Education
High School Diploma -
James Hillhouse High School
New Haven, CT01-1987
Skills
- Case documentation
- Client assessment
- Crisis intervention
- Care coordination
- Advocacy skills
- Resource allocation
- Effective communication
- Client monitoring
- Time management
- Case management
Certification
- Ethnics & Client Rights Training
- Engaging with Clients in Crisis
- Medication Management for DPH Programs
- Introduction to Targeted Case Management(TCM) Services
- Medication Management Course
- Customer Service
- Understanding Diversity
Timeline
Case Manager
The Connections
12.2019 - Current
High School Diploma -
James Hillhouse High School
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