Stephanie Peli
South Bend,IN
Summary
Accomplished Customer Service Cashier at Martins Supermarkets, adept in POS system operation and enhancing customer satisfaction. Demonstrated reliability and composure, resolving issues efficiently and boosting customer loyalty by 20%. Skilled in cash handling and CRM, consistently exceeding service goals and fostering positive shopping experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Martins Supermarkets
2081 South Bend Ave. South Bend, IN 46637
08.2022 - Current
- Process customer transactions accurately using point-of-sale systems.
- Provide friendly and efficient service to enhance customer satisfaction.
- Handle cash, credit, and debit transactions with attention to detail.
- Assist customers in locating products within the store.
- Maintain cleanliness and organization of checkout area for optimal efficiency.
- Respond promptly to customer inquiries and resolve issues effectively.
- Learn store policies and procedures to ensure compliance during transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
Education
Gender Studies
John Adams Highschool
South Bend, IN06.2003
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
- Customer focus
- Payment processing
- Customer inquiries
- POS system operation
- Refund handling
- Customer relationship management (CRM)
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
Timeline
Customer Service Cashier
Martins Supermarkets
08.2022 - Current
Gender Studies
John Adams Highschool