Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Pham

San Diego,CA

Summary

Highly motivated leader with over 10 years of experience leading and developing teams, driving sales, and creating an engaging and inspiring customer experience.

Overview

12
12
years of professional experience

Work History

Store Manager

Urban Outfitters Inc
05.2021 - Current
  • Transitioned back to Urban Outfitters brand as Store Manager of Gaslamp location. Was promoted to Pacific Beach location ($4 million store) in August 2022.
  • Recruited, hired, and trained both internal and external candidates for management team at both locations.
  • Evaluated each manager's strengths and opportunities and developed training and store systems.
  • Ensured store consistently maintained top KPIs in district, such as 25% conversion and 2+ UPT.
  • Selected as district's R.I.S.E Store Manager for FY23. As a member of the "Raising the In Store Experience" team, partnered with corporate office and District Manager to host Zoom calls with a management member of each store in district to roll out new initiatives to increase customer connection.
  • Received corporate direction on weekly basis and implemented direction to store and team.
  • Oversaw all visual and business operations, including managing operations such as scheduling and managing payroll and interpreting Home Office visual direction and implementing on store level.
  • Compiled District Business Recap every Monday to report to corporate.
  • Created Business Walkthrough Template that was rolled out to the district.
  • Partnered with District Manager to create Walkthrough Intro Sheet used in corporate visits.

Store Manager

Free People
02.2020 - 05.2021
  • Seamlessly transitioned to Free People brand, including gaining product knowledge and learning new merchandising techniques.
  • Recruited, hired, and trained Stylists when store reopened to the public in May 2020.
  • Built client base by building rapport with repeat customers.

Various Roles

Urban Outfitters Inc
11.2011 - 01.2020
  • Hired as Part-time Sales Associate in November 2011.
  • Promoted to various Team Lead and Department Manager positions at Hillcrest, Pacific Beach, Downtown, and Fashion Valley locations before becoming Store Manager of Hillcrest location in January 2019.
  • Fulfilled role of Store Manager at Hillcrest location until location closed in January 2020.

Education

High School Diploma -

Junipero Serra High School
06.2008

Skills

  • Customer Engagement
  • Communication Skills
  • Leadership Experience
  • Organizational Skills
  • Problem Resolution and Coaching
  • Sales
  • Retail Store Operations
  • Policy and Procedure Adherence
  • Stockroom Organizing

Timeline

Store Manager

Urban Outfitters Inc
05.2021 - Current

Store Manager

Free People
02.2020 - 05.2021

Various Roles

Urban Outfitters Inc
11.2011 - 01.2020

High School Diploma -

Junipero Serra High School

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Stephanie Pham