Stephanie Piccolo
Torrington,CT
Summary
Clerical and team support professional with strong office operations experience. Schedule meetings and appointments while maintaining accurate calendars and records. Deliver reliable, punctual support to meet customer or patient needs and office priorities. Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
32
32
years of professional experience
Work History
Public Works Office Assistant
City of Torrington, Public Works Department
Torrington, CT
02.2024 - Current
- Supported variety of secretarial and office tasks for Public Works, using computers and software programs extensively.
- Provided administrative support to Superintendent.
- Prepared reports and maintained records critical to Public Works department success.
- Assisted Superintendent with revenue tracking, purchase orders, invoices, and purchasing activities to support accuracy.
- Helped prepare complex analytical and statistical reports and presentations.
- Processed weekly payroll and timekeeping for entire staff.
- Maintained confidential staff personnel files, including CDL and medical exam compliance, time-off requests, salary increases, and emergency contact information.
- Assisted staff with computer-related needs for compliance purposes.
- Provided front-desk support to public through office counter service, phone calls, email, and mailings in friendly, professional manner.
Behavioral Health Secretary
Hartford Healthcare/Charlotte Hungerford Hospital
Torrington, CT
11.2022 - 02.2024
- Supported medical, clinical, and administrative staff in high-volume outpatient behavioral health setting.
- Greeted behavioral health patients and community partners, while managing daily face-to-face interactions with patients who could be volatile, have cognitive disabilities, or have substance use issues.
- Triage patients minimally when they called office for assistance, then directed urgent cases to appropriate triage staff; checked in patients, updated demographic and insurance records, assisted with required forms and signatures, and supported cleanup of State of Connecticut DMHAS database at Charlotte Hungerford Hospital.
Customer Service Representative/Order Manager
Radio Frequency Systems (RFS)
Meriden, CT
07.2022 - 10.2022
- Supported account management for all broadcast division customers.
- Assisted sales representatives with customer service and order processing.
- Updated customer profiles in SAP.
- Managed orders from bid and proposal stage through system installation.
- Worked with engineering and quality control on ECOs, DMRs, RMAs, and customer complaints.
- Reviewed open backlog and delivery status to support on-time delivery.
- Handled inbound sales calls and emails.
- Provided sources and supported product education and understanding.
- Attended internal training sessions regularly.
- Helped customers select products based on need.
- Coordinated logistics for customers and vendors.
- Tracked vendor delivery dates, pricing consistency, and expedite requests.
- Kept daily communication with production planner to prevent shortages.
- Department eliminated October 2022.
Assistant to the Chair of Radiology
Nuvance /Danbury Hospital
Danbury, CT
10.2008 - 07.2022
- Provided executive support to department chair to maintain department efficiency and workflow.
- Managed daily chair schedule and coordinated with interventional department during clinical duty coverage.
- Handled reporting responsibilities for radiologist compliance with established standards.
- Tracked emergency department compliance with radiology reporting standards.
- Reported volumes for Danbury Hospital, New Milford Hospital, Frank Kelly Medical Arts Center, Nuvance Imaging Danbury, Nuvance Imaging Ridgefield, and Norwalk Hospital.
- Monitored turnaround time reporting for stroke alert cases and emergency department cases.
- Built and updated dashboards and drivers for Danbury Hospital quality control meeting and radiology performance improvement committee.
- Tracked teleradiology reading service turnaround times and disagreement percentages.
- Created meeting agendas, recorded accurate minutes, and supported business management and ad hoc meetings.
- Prepared and completed final review of reappointment packets for radiologists, confirming required documents before submission to Medical Staff Office.
- Followed up on missing documents before Medical Staff Office deadline.
Assistant to the Director and Manager of Radiology
Nuvance /Danbury Hospital
Danbury, CT
10.2008 - 07.2022
- Supported budget reporting and variance analysis for operational budget in radiology department at Danbury and New Milford Hospitals.
- Created budget reports in Excel for monthly budget audits, prepared annual budget projections for upcoming fiscal year, and managed funds to stay within current year budget.
- Reviewed and coded invoices for Accounts Payable processing.
- Served as purchasing coordinator for entire radiology department, including capital purchases.
- Acted as point of contact for Accounts Payable, Materials Management, and Purchasing regarding invoice payment issues.
- Reviewed blanket orders each year and updated funding for following fiscal year.
- Coordinated policy and procedure updates for radiology at Danbury, New Milford, and Norwalk Hospitals.
- Maintained office supply inventory for entire radiology department at Danbury and New Milford Hospitals.
Special Projects During Tenor
Nuvance /Danbury Hospital
Danbury, CT
10.2008 - 07.2022
- Resolved multi-million-dollar invoice backlog after pivotal vendor placed organization on hold.
- Identified responsible departments for invoices missing purchase order numbers, then created blanket purchase orders by cost center and shared purchase order details with vendor and nuclear medicine technologist managing medication and agent orders.
- Developed ordering guidelines for medical staff across Nuvance.
- Planned and executed Radiologic Technology Week celebrations for 3 years.
Service Management
Sealed Air
Danbury, CT
09.2003 - 10.2008
- Updated monthly goods reports to track location of all Sealed Air-owned equipment.
- Processed rental and lease agreements for equipment.
- Entered installation reports for equipment.
- Processed billing for spare parts used at customer locations by account representatives.
- Tested new order entry type for large-dollar sales.
- Supported technical representatives with research and correction of equipment placement in SAP so records displayed correctly in CRM.
Customer Service Representative
Sealed Air
Danbury, CT
09.2003 - 10.2008
- Processed customer orders for chemical film and parts across New York City and Long Island area.
- Supported customer maintenance requests and follow-up needs.
- Created new customer accounts by collecting credit references, purchase orders, and signed contracts.
- Processed trial rental, lease, and drum return contracts for East Coast accounts.
- Scheduled empty drum pickups for customers through NewPenn Freight across East Coast.
- Processed parts orders for shipment to account representatives.
Pricing Administrator
Sealed Air
Danbury, CT
09.2003 - 10.2008
- Reviewed pricing deviations to support setup of automatic pricing records in SAP through CRM.
- Logged and routed incoming price deviation cases for filing and follow-up.
- Worked with sales managers, sales representatives, and customer service representatives on pricing differences and rebate questions.
- Checked and updated pricing procedures as needed.
- Prepared and reviewed audit reports to track PPD pricing deviations.
- Trained new employees and co-workers on PPD pricing policies and procedures.
- Performed customer maintenance in SAP.
Meeting Manager Floor Coordinator
MCI Conferencing/Worldcom
Bethel, CT
03.2003 - 05.2003
- Requested by several high profile companies to be their single point of contact for Investor Relations conference calls, performed by the CEO, CFO and other high-level executives from those companies, including the following: Delta Airlines, Continental Airlines, American Airlines, EDS, General Electric, Pepsi.
- Executed conference calls in excess of 10,000 lines. Internal calls for MCI and calls hosted by the CDC.
- Actively involved in the testing of new Net-conferencing software prior to being rolled out to customers.
- Tested conferencing software and presented the team’s recommendations to the Head of Conferencing, the Head of Finance and several other high-level executives. MCI purchased that software based on the team’s recommendation.
- Oversaw all large Premier level conference call in the conferencing center.
- Trained and developed employees for a role in the Meeting Manager Department. This included several training classes to assist potential Meeting Managers with the soft skills needed to assist the customer in determining the best products for their conference calls.
- Provided all training needed for Meeting Managers regarding the customer service and technical aspects of Premier conference calls including Investor Relations calls.
- During my career at MCI I received several awards and letters of appreciation from several customers and Sales Representatives. Way to Go awards: 1998, 1999, 2000, 2001, 2002 and Outstanding Achievement awarded 2002.
- Location closed in May of 2003
Senior Conference Coordinator
MCI Conferencing/Worldcom
Bethel, CT
03.2003 - 05.2003
- Supervised staff of eight to ten conference coordinators.
- Trained employees to support success in work environment.
- Served as single point of contact for customer support during investor relations conference calls.
- Verified customer use of appropriate conferencing services and managed calls from start to finish.
- Supported scheduling department during crisis situations when possible.
Executive Assistant
CD One Stop
Bethel, CT
10.1994 - 03.1997
- Supported branch manager, operations manager, and vice president of sales with daily administrative tasks.
- Purchased office and computer supplies for entire location.
- Arranged travel for all personnel.
- Processed customer co-op and rebate submissions.
- Coded and reviewed invoices for accounts payable.
- Location closed April 1997.
Cash Receipts Clerk
CD One Stop
Bethel, CT
10.1994 - 03.1997
- Tabulated and processed customer payments.
- Supported credit manager by processing credit applications, calling references for prospective customers, and preparing legal documents.
- Assisted customer service and billing departments when needed.
- Sorted daily mail.
Education
High School Diploma -
Newtown High School
Newtown, CT01-1992
Some College (No Degree) - General Studies
Post University
Waterbury, CTForensic Science Program - Forensic Science
Ashworth University
OnlineSkills
- HIPAA compliance
- Data entry proficiency
- Scheduling and calendar management
- Patient coordination and relations
- Patient education
- Office administration
- Insurance verification and support
- Correspondence writing
Affiliations
- Way to Go Award, 1998, 1999, 2000, 2001, 2002
- Outstanding Achievement Award, 2002
Timeline
Public Works Office Assistant
City of Torrington, Public Works Department
02.2024 - Current
Behavioral Health Secretary
Hartford Healthcare/Charlotte Hungerford Hospital
11.2022 - 02.2024
Customer Service Representative/Order Manager
Radio Frequency Systems (RFS)
07.2022 - 10.2022
Assistant to the Chair of Radiology
Nuvance /Danbury Hospital
10.2008 - 07.2022
Assistant to the Director and Manager of Radiology
Nuvance /Danbury Hospital
10.2008 - 07.2022
Special Projects During Tenor
Nuvance /Danbury Hospital
10.2008 - 07.2022
Service Management
Sealed Air
09.2003 - 10.2008
Customer Service Representative
Sealed Air
09.2003 - 10.2008
Pricing Administrator
Sealed Air
09.2003 - 10.2008
Meeting Manager Floor Coordinator
MCI Conferencing/Worldcom
03.2003 - 05.2003
Senior Conference Coordinator
MCI Conferencing/Worldcom
03.2003 - 05.2003
Executive Assistant
CD One Stop
10.1994 - 03.1997
Cash Receipts Clerk
CD One Stop
10.1994 - 03.1997
High School Diploma -
Newtown High School
Some College (No Degree) - General Studies
Post University
Forensic Science Program - Forensic Science
Ashworth University