Stephanie Pitts
Orlando
Summary
Multifamily real estate professional with experience supporting occupancy, resident retention, leasing operations, and property performance across apartment communities. Skilled in market research, resident engagement, vendor coordination, and operational support, with a strong understanding of the factors that drive revenue, occupancy stability, and resident satisfaction. Recognized for top leasing performance and successful management of resident retention initiatives. Eager to transition into real estate asset management or portfolio operations by combining hands-on property experience with financial and analytical development.
Overview
3
3
years of professional experience
Work History
Resident Relations Consultant
Northland Investment Corporation
Orlando, Florida
05.2025 - Current
- Maintain a 68% resident renewal rate through proactive engagement and retention initiatives, supporting occupancy stability and revenue preservation
- Coordinate resident programs and community events that enhance resident satisfaction and contribute to lease renewal performance.
- Partner with vendors to secure sponsorships, negotiate services, and coordinate event execution within established budgets and timelines.
- Resolve resident concerns and operational issues to minimize escalations and support resident retention objectives.
- Develop community marketing campaigns and social media content to increase resident engagement and support leasing and occupancy goals.
- Support property operations through cross-functional collaboration with leasing and maintenance teams to ensure a positive resident experience and operational efficiency.
Leasing Consultant
Northland Investment Corporation
Orlando/Plant City, Florida
05.2024 - 05.2025
- Awarded Leasing Consultant of Q1 2025 for exceeding leasing performance goals and delivering strong conversion and retention results.
- Contributed to occupancy growth through prospect qualification, property tours, and effective sales strategies.
- Managed leasing pipeline and prospect data using CRM systems to support forecasting and leasing activity reporting.
- Evaluated apartment readiness and coordinated with maintenance teams to reduce vacancy downtime and accelerate unit turns.
- Maintained high lease conversion rates through relationship management and customer engagement.
- Assisted with application processing and compliance requirements while ensuring accurate resident documentation.
Leasing Consultant
Madison Apartment Group
Plant City, Florida
10.2023 - 05.2024
- Supported operational continuity during property acquisition and management transition by implementing new policies while maintaining resident satisfaction.
- Assisted residents through organizational change initiatives, helping preserve occupancy and retention during ownership transition.
- Conducted competitive market research on pricing, amenities, and positioning trends to support leasing strategy and market competitiveness.
- Maintained accurate leasing and resident records to support operational compliance and reporting requirements.
- Generated new lease activity through personalized prospect engagement and property tours.
Mortgage Loan Originator
MOR Investments
Tampa, FL
05.2023 - 10.2023
- Guided prospective borrowers through the mortgage application process, assessing financial qualifications and recommending appropriate loan products.
- Reviewed and analyzed income, asset, credit, and employment documentation to support loan eligibility and financing decisions.
- Maintained compliance with federal and state lending regulations while ensuring accuracy and completeness of loan files.
- Collaborated with borrowers, real estate professionals, and lending partners to facilitate timely loan processing and closings.
- Educated clients on mortgage products, interest rates, and financing options, helping them make informed homeownership decisions.
- Managed a pipeline of prospective borrowers, conducting follow-up communications and maintaining detailed records throughout the loan process.
Education
High School Diploma -
Strawberry Crest High School
Skills
- Resident Retention Strategies
- Occupancy Management
- Market Research & Competitive Analysis
- Property Operations
- Revenue Preservation
- Vendor Coordination
- Budget Awareness
- Lease Administration
- CRM Management
- Reporting & Documentation
- Project Coordination
- Customer Relationship Management
Timeline
Resident Relations Consultant
Northland Investment Corporation
05.2025 - Current
Leasing Consultant
Northland Investment Corporation
05.2024 - 05.2025
Leasing Consultant
Madison Apartment Group
10.2023 - 05.2024
Mortgage Loan Originator
MOR Investments
05.2023 - 10.2023
High School Diploma -
Strawberry Crest High School