Estefani Claros
Oxon Hill,MD
Summary
Dynamic property management professional adept at streamlining operations and enhancing resident experience. Leverages strong organizational skills to manage leasing processes, service requests, and maintenance coordination, ensuring timely resolutions and high levels of resident satisfaction.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
Brookfield Properties
Alexandria, VA
11.2023 - Current
- Manage leasing inquiries, lead follow-up, applications, and resident requests while prioritizing urgent concerns.
- Conduct property tours, explain community features and amenities, and assist prospective residents throughout the leasing process.
- Process rental applications, verify documentation, and prepare lease agreements, renewals, and move-in documentation accurately.
- Communicate with prospective and current residents by phone, email, and in person while providing responsive customer service.
- Support occupancy and resident retention through professional follow-up, relationship building, and knowledge of community policies and procedures.
- Coordinate with maintenance and management teams to address resident service requests and support timely resolution of property concerns.
- Communicate resident maintenance concerns and relevant details to appropriate team members for follow-up.
- Follow up with residents regarding service requests, property concerns, and resolution status.
- Maintain accurate resident records, documentation, and workflow information using property management software.
- Collaborate across departments to support smooth daily property operations and a positive resident experience.
Resident Relations Manager
Southern Management Companies
Carriage Hill, MD
08.2021 - 07.2023
- Conducted comprehensive unit inspections for move-ins, move-outs, renewals, and maintenance follow-ups across a 1,363-unit residential community.
- Served as a communication bridge among residents, maintenance personnel, and property management regarding service requests and property concerns.
- Coordinated with maintenance and property management to communicate repair needs and support timely resolution.
- Confirmed completed work met community standards and addressed resident concerns when additional follow-up was needed.
- Tracked corrective maintenance from initial identification through completion and followed up on outstanding items.
- Documented inspection findings and identified maintenance concerns requiring corrective action.
- Coordinated community projects with contractors and residents, managing communication, scheduling, and follow-up to ensure successful project completion.
- Conducted delinquency follow-ups with residents to facilitate payment arrangements and resolve outstanding rent balances.
- Collected rent and assisted with resident account follow-up while maintaining accurate records and documentation.
- Prepared and documented incident reports on resident and community-related matters, ensuring accurate information was recorded and communicated effectively to management.
- Maintained detailed records of inspections, resident interactions, service requests, delinquency follow-ups, and incident reports using property management software.
- Oversaw various resident, maintenance, project, and administrative tasks to ensure operational efficiency.
Supervisor
The Home Depot
05.2017 - 08.2021
- Supervised daily department operations in a fast-paced environment while maintaining safety, organization, and service standards.
- Led, trained, and coached team members to improve efficiency and uphold company standards.
- Resolved escalated customer concerns by identifying effective solutions and facilitating clear communication with customers and team members.
- Coordinated with receiving, merchandising, and management teams to support timely workflow and inventory accuracy.
- Operated forklifts and material-handling equipment to efficiently stock shelves, replenish inventory, and ensure product accessibility and safety standards.
- Ensured a safe work environment by adhering to safety protocols, monitoring equipment usage, and conducting regular safety checks.
Sales Lead Manager
Ann Taylor Loft
07.2015 - 06.2016
- Trained and coached employees on customer service and sales techniques, enhancing team capability and promoting company procedures.
- Managed daily store operations, ensuring smooth opening and closing procedures, accurate cash handling, and adherence to security protocols.
- Facilitated inventory management, merchandising, and restocking to uphold an organized sales floor and optimize product availability.
Education
High School Diploma -
South Lakes High School
Skills
Property Management
- Lease administration
- Application Processing
- Resident Communication
- Resident Relations
- Rent Collection
- Delinquency Follow-Up
- Service follow-up
- Unit Inspections
- Maintenance Coordination
- Incident Reporting
- Recordkeeping
- Property Management Software
- Yardi
- CRM Systems
- Microsoft Office
- Resident retention strategies
- Attention to detail
- Training and coaching
- Microsoft Outlook
- Time Management
- Administrative Support
- Department coordination
- Conflict Resolution
- Customer Service
- Leadership
- Project management
- Service request coordination
LANGUAGES
Spanish Fluent, English Fluent
Timeline
Leasing Consultant
Brookfield Properties
11.2023 - Current
Resident Relations Manager
Southern Management Companies
08.2021 - 07.2023
Supervisor
The Home Depot
05.2017 - 08.2021
Sales Lead Manager
Ann Taylor Loft
07.2015 - 06.2016
High School Diploma -
South Lakes High School