Stephanie Plescia
Altadena,CA
Summary
Dynamic Bartender Shift Manager with demonstrated expertise in POS System Operations and exceptional team leadership. Experience includes roles at Prank Bar and Exchange LA. Excelled in streamlining operations, mentoring new hires, significantly boosting efficiency and client satisfaction. Renowned for outstanding liquor, beer, and wine knowledge, ensuring top-notch service and repeat patronage.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Prank Bar
01.2022 - Current
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Bartender
Exchange LA
06.2012 - 01.2022
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Skills
- Cleanliness standards
- Upselling strategies
- POS System Operation
- Ordering Supplies
- Cash Register Operation
- Outgoing Personality
- Outstanding customer service
- Team Leadership
- New Hire Training
- Liquor, beer, and wine knowledge
Certification
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- ServSafe Food Handler's Certification
Timeline
Bartender Shift Manager
Prank Bar
01.2022 - Current
Bartender
Exchange LA
06.2012 - 01.2022
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