Stephanie Pope
Greensboro,NC
Summary
Forward-thinking marketing professional with proven background supporting clients with cost-effective marketing campaigns. Develops collateral, executes plans and adjusts strategies to keep initiatives on target. Experienced Marketing Specialist keeps up with tight deadlines and high-value customers. Successful at working with diverse teams to develop comprehensive approaches to marketing plans. Intelligent and insightful professional. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Marketing Associate
Greensboro Auto Auction Inc.
Greensboro, NC
02.2014 - 03.2015
- Supported marketing team in developing promotional strategies and targeted campaigns.
- Developed sales and marketing presentations for current and prospective clients.
- Created product promotion plans and marketing initiatives to increase brand awareness.
- Oversaw marketing communications and enforced alignment with brand image and corporate style guide.
Travel Agent
Travel Leaders
Fort Wayne, IN
02.2013 - 09.2013
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Coordinated itineraries and appointments to improve office operations.
Flight Attendant
JetBlue
Daytona Beach, FL
06.2012 - 01.2013
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Helped guests locate seats and stow luggage in appropriate locations.
Sales Floor Manager
Abercrombie & Fitch
Fort Wayne, IN
11.2004 - 06.2012
- Assisted with training, development and mentoring of sales employees.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Delegated tasks to maintain efficient workflow.
- Communicated sales goals and key performance indicators to employees.
- Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Education
Bachelor of Arts - Flight Attendance & Agent
JetBlue
Daytona Beach, FL07.2012
High School Diploma -
Wakefield High School
Raleigh, NC05.2003
Some College (No Degree) -
Wake Technical Community College
Raleigh, NCSkills
- Training & Development
- Flexible Schedule
- Active Listening
- Reliable & Trustworthy
- Planning & Organizing
- Problem Resolution
- Conflict Resolution
- Customer Service
- Relationship Building
- Team Management
- Supervision & Leadership
- Good Work Ethic
- People Skills
- Microsoft Office
- Computer Skills
- Data Management
- Organizational Skills
Timeline
Marketing Associate
Greensboro Auto Auction Inc.
02.2014 - 03.2015
Travel Agent
Travel Leaders
02.2013 - 09.2013
Flight Attendant
JetBlue
06.2012 - 01.2013
Sales Floor Manager
Abercrombie & Fitch
11.2004 - 06.2012
Bachelor of Arts - Flight Attendance & Agent
JetBlue
High School Diploma -
Wakefield High School
Some College (No Degree) -
Wake Technical Community College
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