STEPHANIE QUIBELL
Riverview,FL
Summary
Healthcare operations leader with progressive leadership experience spanning environmental services, patient experience, and behavioral health support within fast-paced hospital environments. Proven ability to improve patient experience, elevate operational performance, and build engaged, high-performing teams through visible leadership, strategic execution, and a culture of accountability. Recognized for strengthening cross-functional partnerships, developing people, and driving measurable results while remaining committed to leading by example and supporting frontline teams. Passionate about creating healthcare environments where employees feel empowered, patients receive exceptional care, and operational excellence is the standard.
Overview
10
10
years of professional experience
Work History
Director of Environmental Services
HCA Florida South Shore Hospital
Sun City, Florida
08.2025 - Current
- Increased HCAHPS Cleanliness performance from the 11th percentile to the 50th percentile through targeted operational improvements, leadership development, and accountability initiatives.
- Directed environmental services operations during a significant staffing shortage, rebuilding workforce stability through strategic recruitment, retention, and performance management while maintaining service excellence.
- Improved operational performance by aligning KPIs to achieve goals for linen utilization, supply expense management, and Cintas microfiber compliance while strengthening financial stewardship.
- Strengthened relationships across patients, hospital leadership, nursing, and interdisciplinary teams by elevating team engagement, improving patient experience, and increasing the visibility and value of the Environmental Services department throughout the organization
REGIONAL PATIENT EXPERIENCE DIRECTOR FOR WEST FLORIDA DIVISION
HHS
09.2024 - 09.2025
- Facilitated a significant improvement in HCAHPS scores, increasing the division's cleanliness percentile ranking from the 27th to the 39th percentile in under a year.
- Analyze HCAHPS and Press Ganey data to identify trends, implement targeted interventions, and drive sustained improvements in courtesy, cleanliness, and overall patient experience scores.
- Trained and coached EVS leadership teams on service excellence, rounding standards, and communication techniques to enhance patient interactions.
- Partnered with hospital administrators and clinical staff to align EVS practices with patient experience goals, fostering a collaborative environment.
- Designed and led team engagement initiatives across multiple hospitals, creating multilingual education materials and communication toolkits to support EVS staff in delivering patient-centered interactions.
DIRECTOR OF PATIENT SAFETY ATTENDANTS FOR WEST FLORIDA DIVISION
HHS
09.2021 - 09.2024
- Managed operations of Patient Safety Attendant program, overseeing recruiting, hiring, onboarding, scheduling, and performance management to ensure high-quality patient care.
- Led the successful expansion of the HHS patient sitter program across seven hospitals, maintaining operational oversight and ensuring smooth transition during implementation.
- Created competency training and documentation to align staff with Joint Commission standards and hospital safety protocols, enhancing overall compliance.
- Collaborated with HHS Education to standardize training materials and job descriptions for patient sitters, promoting consistency and quality across multiple divisions.
SUPERVISOR OF ENVIRONMENTAL SERVICES
Doctors Hospital Of Sarasota
Sarasota, FL
07.2019 - 08.2021
- Led the PM shift team, managing staff assignments and prioritizing discharge flow to support patient throughput.
- Trained staff for both AM and PM shifts by onboarding and mentoring new hires and reinforcing cleaning standards.
- Cross-covered all shifts and departments, gaining hands-on experience in every unit and maintaining service continuity during staffing gaps, high-volume periods, and inspections.
- Played a key leadership role during the onset and progression of the COVID-19 pandemic, helping guide the EVS team through rapidly evolving protocols, critical PPE practices, and heightened infection control standards to ensure patient and staff safety.
ENVIRONMENTAL SERVICES AIDE
Englewood Community Hospital
Englewood, FL
03.2019 - 07.2019
- Supported daily cleaning and disinfection of patient rooms and critical care areas, consistently exceeding quality inspection standards.
SUPERVISOR OF ENVIRONMENTAL SERVICES
Fawcett Memorial Hospital
Port Charlotte, FL
05.2016 - 03.2019
- Achieved promotion to Supervisor within 3 years by consistently exceeding performance expectations.
- Supervised daily operations for the EVS team, conducted room inspections, and supported staff training to ensure consistent quality and compliance with hospital protocols.
Education
ANTHROPOLOGY
State College of Florida
Venice, FL01-2010
HIGH SCHOOL DIPLOMA -
North Port High School
North Port, FL01-2010
Skills
- Inspirational leadership
- Operational excellence
- Team development and engagement
- Patient experience improvement
- Performance improvement and KPI management
- Cross-functional leadership
- Regulatory compliance and infection prevention
Timeline
Director of Environmental Services
HCA Florida South Shore Hospital
08.2025 - Current
REGIONAL PATIENT EXPERIENCE DIRECTOR FOR WEST FLORIDA DIVISION
HHS
09.2024 - 09.2025
DIRECTOR OF PATIENT SAFETY ATTENDANTS FOR WEST FLORIDA DIVISION
HHS
09.2021 - 09.2024
SUPERVISOR OF ENVIRONMENTAL SERVICES
Doctors Hospital Of Sarasota
07.2019 - 08.2021
ENVIRONMENTAL SERVICES AIDE
Englewood Community Hospital
03.2019 - 07.2019
SUPERVISOR OF ENVIRONMENTAL SERVICES
Fawcett Memorial Hospital
05.2016 - 03.2019
ANTHROPOLOGY
State College of Florida
HIGH SCHOOL DIPLOMA -
North Port High School