Stephanie Quilici
Napa,CA
Summary
Dynamic professional with a proven track record in sales process optimization and effective communication, honed at Solage Calistoga & Resorts. Excelled in enhancing client relationships and boosting sales through strategic development and social media marketing. Demonstrates exceptional organizational skills and reliability, achieving significant improvements in customer satisfaction and team productivity.
Overview
22
22
years of professional experience
Work History
Area Group Sales Coordinator
Solage Calistoga Solage Hotels & Resorts
10.2023 - Current
- Provided exceptional customer service by addressing inquiries promptly and thoroughly to enhance overall client experience.
- Collaborated with various departments to ensure seamless event execution and guest satisfaction.
- Implemented a comprehensive follow-up process to solicit feedback from past clients, using their insights to continually improve service offerings and enhance client satisfaction.
- Enhanced customer satisfaction with timely and efficient coordination of group events and reservations.
- Gate keeper to all sales and marketing systems and reporting needs.
- Coordinate the daily needs of the remote and on-site sales team.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Strong written communication ability with clients.
Front Desk Lead
Solage Calistoga Solage Hotels & Resorts
05.2022 - 10.2023
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
- Fostered a positive work environment by recognizing exemplary performance among front desk team members and addressing any issues promptly.
- Collaborated closely with other departments to provide seamless coordination for guest services such as transportation arrangements or special requests..
- Coordinated with housekeeping staff to ensure rooms were prepared for guest arrivals, reducing complaints and improving overall satisfaction.
- Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
- Managed room inventory effectively, minimizing overbooking situations and optimizing occupancy rates.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Volunteered to help with special projects of varying degrees of complexity.
Executive Assistant to the Chief Executive Officer
Catco INC
11.2011 - 02.2022
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets, and filing systems for management team.
- Filed paperwork and organized computer-based information.
- Volunteered to help with special projects of varying degrees of complexity.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Screened personal and business calls and directed to appropriate party.
- Coordinated events and worked on ad hoc projects.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Facilitated training and onboarding for incoming office staff.
- Handled confidential and sensitive information with discretion and tact.
Banquet Captain
Solage Calistoga
09.2015 - 12.2017
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
- Enhanced event ambiance with creative table settings and decor arrangements.
- Enhanced guest satisfaction by overseeing setup, service, and breakdown of event spaces.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Supervisor of Campus Store
Culinary Institute of America
09.2002 - 09.2011
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Banquet Captain
Culinary Institute of America
09.2002 - 09.2011
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Maintained clean and safe work environment.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
No Degree - Excel
Napa Valley Adult School
Napa, CA08.2015
High School Diploma -
San Ramon Unified School District
San Ramon, CA06.2004
Skills
- Sales process optimization
- Social Media Marketing
- Sales strategy development
- Effective negotiation
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational Skills
- Active Listening
- Effective Communication
- Client Relationship Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Group Sales Coordinator
Solage Calistoga Solage Hotels & Resorts
10.2023 - Current
Front Desk Lead
Solage Calistoga Solage Hotels & Resorts
05.2022 - 10.2023
Banquet Captain
Solage Calistoga
09.2015 - 12.2017
Executive Assistant to the Chief Executive Officer
Catco INC
11.2011 - 02.2022
Supervisor of Campus Store
Culinary Institute of America
09.2002 - 09.2011
Banquet Captain
Culinary Institute of America
09.2002 - 09.2011
No Degree - Excel
Napa Valley Adult School
High School Diploma -
San Ramon Unified School District
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