Stephanie Quiroz
Northboro,NJ
Summary
Professional with strong background in patient care, skilled in managing patient inquiries, and coordinating services. Proven ability to collaborate effectively with healthcare teams to deliver results and adapt to changing needs. Expertise in communication, empathy, and problem-solving. Reliable and focused on achieving optimal patient outcomes.
Overview
18
18
years of professional experience
Work History
Patient Advisor/Medical Assistant
New Jersey Plastic Surgeon
06.2017 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Developed strong relationships with clients through regular communication and excellent customer service.
Medical Assistant
Skin Laser & Surgery
11.2015 - 08.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Lead Medical Assistant
Baxt Cosmedical
06.2011 - 10.2015
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Assisted physicians with clinical procedures following safe practices.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
Manager/Medical Assistant/Lab Technician
Advanced Dermatology
10.2006 - 11.2008
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Analyzed samples to support research and diagnosis.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
High School Diploma -
Jane Addams
The Bronx, NY06-2005
Medical Assistant Certification - Medical Assistant
Wood-Tobe Coburn
Manhattan, NY10-2006
Skills
- Analytical thinking
- Time management
- Relationship building
- Problem-solving
- Training and mentoring
- Conflict resolution
- Data interpretation
- Client relationship management
Accomplishments
Generated over $2 million in revenue for the practice within a year and a half.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Advisor/Medical Assistant
New Jersey Plastic Surgeon
06.2017 - Current
Medical Assistant
Skin Laser & Surgery
11.2015 - 08.2016
Lead Medical Assistant
Baxt Cosmedical
06.2011 - 10.2015
Manager/Medical Assistant/Lab Technician
Advanced Dermatology
10.2006 - 11.2008
High School Diploma -
Jane Addams
Medical Assistant Certification - Medical Assistant
Wood-Tobe Coburn
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