Stephanie Ramirez
Cumberland,RI
Summary
Energetic server with over 8 years of customer service experience. Cheerful when greeting patrons, serving items and handling special requests. Quick-thinking and efficient when serving many people at one time.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
Work History
Front End Supervisor
Best Buy Inc
Miami , FL
2/1/15 - 09/1/16
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Managed opening and closing procedures by reconciling sales records and cash transactions with the POS System.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Customer Service Representative
Best Buy Inc
Miami, Florida
10.2009 - 02.2015
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Greeted customers and responded to informational requests.
- Processed cash, credit card, and gift certificate payments in electronic computer systems.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Education
Some College (No Degree) - Veterinary Technology
Penn Foster College
Scottsdale, AZSkills
- Shift checklists
- Courteous manner
- adaptive team player
- Deadline-oriented
- Opening and closing procedures
- Problem Resolution
- Shipping and receiving understanding
- Payment processing
Timeline
Customer Service Representative
Best Buy Inc
10.2009 - 02.2015
Front End Supervisor
Best Buy Inc
2/1/15 - 09/1/16
Some College (No Degree) - Veterinary Technology
Penn Foster College
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