Stephanie Ramirez
Hawthorne,California
Summary
Dynamic Store Manager with a proven track record at Pandora Jewelry, recognized for elevating store performance through strategic sales initiatives and exceptional customer service. Expert in inventory management and staff training, driving significant revenue growth and enhancing team productivity. Committed to developing talent and optimizing operations for outstanding results.
Overview
7
7
years of professional experience
Work History
Store Manager
Pandora Jewelry
Torrance, California
03.2023 - Current
- Achieved top three store ranking in district through strategic performance enhancements.
- Secured number one position for credit card goals since June 2024.
- Attained highest regional ranking for conversion growth in Q1 2025.
- Developed customer service strategies to elevate client experience.
- Monitored staff performance to ensure adherence to service standards.
- Created weekly schedules to optimize personnel efficiency.
- Conducted daily operations, ensuring compliance with cash handling procedures.
- Opened two new stores as primary contact for district's new store openings.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
Store Manager
Express LLC
Culver CIty, California
01.2018 - 03.2023
- Executed daily store operations, including cash handling and opening/closing procedures.
- Recruited, trained, and supervised new employees to boost team productivity.
- Managed banking activities, ensuring accuracy in deposits and withdrawals.
- Developed strategies to maximize sales and profitability through targeted initiatives.
- Provided exceptional customer service while implementing shrinkage reduction practices.
- Oversaw inventory management through cycle counts and audits, emphasizing shrinkage control.
- Monitored employee performance, identifying gaps for timely corrective actions.
- Transformed underperforming store into a top 10 location in the region with 20% revenue growth.
Education
Business
El Camino College
Torrance, CASkills
- Inventory management
- Staff training
- Sales strategy
- Performance monitoring
- Customer service
- Store operations
- Team leadership
- Employee development
- Performance reviews
- Sales promotions
- Outstanding communication skills
- Hospitality and accommodation
- Store opening and closing procedures
- Recruitment and hiring
- Verbal and written communication
- Strategic thinker
Languages
English
Professional
Spanish
Professional
Timeline
Store Manager
Pandora Jewelry
03.2023 - Current
Store Manager
Express LLC
01.2018 - 03.2023
Business
El Camino College
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