Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Ramos

Fresno,CA

Summary

Organized and motivated student eager to apply time management and organizational skills in various environments. Seeking flexible entry-level opportunities to expand skills while facilitating company growth. Able to speak fluent Spanish for Spanish speaking customers, along with an enthusiastic and positive attitude. Reliable, dedicated and ready to work.

Overview

3
3
years of professional experience

Work History

Shift Leader

Menchie's Frozen Yogurt
Fresno, CA
01.2022 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained accurate and up-to-date inventory records.
  • Decorated custom and signature cakes for special occasions such as weddings, birthdays, and anniversaries.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.

Team Member

Menchie's Frozen Yogurt
Fresno, CA
08.2021 - 01.2022
  • Provided customer service support to ensure satisfaction.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Greeted customers upon entering the store with friendly demeanor.
  • Answered phone calls regarding inquiries about products or services.
  • Built and maintained working relationships with peers and upper management.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register or POS system to receive payment by cash, giftcards,debit and credit card.

Education

Bachelor of Science - Forensic Behavioral Science

California State University - Fresno
Fresno, CA
05-2024

Associate of Science - Administration of Justice

Fresno City College
Fresno, CA
06.2022

High School Diploma -

Central East High School
Fresno, CA
05.2020

Skills

  • Active listening
  • Fluent in Spanish
  • Friendly, positive attitude
  • Multitasking
  • Work ethic
  • Organization
  • Customer assistance
  • Cash management
  • Answering Phones
  • Team Collaboration and Leadership
  • Staff Supervision
  • [State] Driver's License
  • Team Leadership
  • Inventory Counts
  • POS System Operation

Timeline

Shift Leader

Menchie's Frozen Yogurt
01.2022 - Current

Team Member

Menchie's Frozen Yogurt
08.2021 - 01.2022

Bachelor of Science - Forensic Behavioral Science

California State University - Fresno

Associate of Science - Administration of Justice

Fresno City College

High School Diploma -

Central East High School

Similar Profiles

CREATE PROFILE
Stephanie Ramos