Shaila Vasquez
Pharr,TX
Summary
Expert in customer service and data entry, adept at problem-solving and critical thinking. Successfully mentored new hires, improving team integration and efficiency without compromising confidentiality or accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Remote
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained confidentiality regarding sensitive information encountered throughout daily work responsibilities.
Invoice Clerk
AV Compunet
San Juan, TX
04.2019 - 09.2022
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Processed invoices and payments in line with company policies and procedures.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
Receptionist
Maximo Tax RGV
San Juan, TX
04.2017 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Interdisciplinary Studies - Early Childhood Education
The University of Texas Rio Grande Valley
Edinburg, TX05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Timeline
Customer Service Representative
Teleperformance USA
09.2022 - Current
Invoice Clerk
AV Compunet
04.2019 - 09.2022
Receptionist
Maximo Tax RGV
04.2017 - 04.2019
Interdisciplinary Studies - Early Childhood Education
The University of Texas Rio Grande Valley