Stephanie Ramos
Riverview
Summary
Obtain a position with a company that encourages growth, offers opportunities for advancement, and where I can utilize my management skills. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Highly dependable, ethical, reliable support specialist with leadership qualities that blends advanced organizational, technical and business acumen.
Overview
12
12
years of professional experience
Work History
Botox Coordinator
Tampa Neurology Associates
02.2016 - 04.2022
- Entered data, generated reports, and produced tracking documents.
- Accounts, Appeals, Botox, Claims, and Prior Authorization Coordinator that is Hippa compliant.
- Started with 7 locations, and was able to increase productivity by over 50%, allowing us to expand. I helped open 8 additional locations, with responsibilities to cover 63 doctors.
- I increased accuracy up to 95% on all medications ordered.
- I more then doubled the total amount of medications delivered weekly from 40 up to 85, which increased our profits.
- Recognized by upper management to be the number 1 Botox coordinator in the state. Promoted to Botox Supervisor and trainer for the state.
- Created templates for the doctors to use with insurance companies that shortened turn around times for prior authorizations.
- I increased the rates of approval for prior authorizations by over 60%, and was then asked to help with benefit verifications, billing and coding.
Office Manager
Shaker Spine and Sport Institute
07.2015 - 01.2016
- Created, maintained and updated filing systems for paper and electronic documents. Oversaw daily office operations including: scheduling, customer service, payroll, accounts payable and receivable, and training of new employees.
- Updated reports, managed accounts, patient care, tracking legal documents, IDC9-ICD10, marketing, and billing and coding for insurance.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Managed large volume of medical claims on daily basis.
- Researched and resolved complex medical claims issues to support timely processing.
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Identified and resolved discrepancies between patient information and claims data.
OFFICE MANAGER
WEST COAST SPINE AND INJURY
07.2013 - 02.2015
- Responsible for: Office Budget and Expense Account, Payroll, Patient Care, Account Management, Appointments, Tracking Supoena's, Filing legal documents for insurance purposes, Customer Service and, Patient Care.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Revenue Cycle Manager
NeuSpine Institute
07.2023 - Current
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Completed financial reporting and analysis for billing revenue cycle.
- Managed cross-functional teams to improve overall revenue cycle operations.
- Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
- Increased cash flow through timely resolution of payer denials and underpayments.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Streamlined patient financial counseling processes, improving patient understanding and satisfaction with billing procedures.
- Enhanced interdepartmental collaboration, leading to more cohesive approach to revenue cycle management and improved financial outcomes.
Education
Associate Of Applied Arts - Allied Health
Hillsborough Community College
Tampa, FLSkills
- Medical Terminology
- Senior Living Management
- Program Monitoring
- Business Planning
- Medical Billing
- Customer Service
- Schedule Management
- Work Planning and Prioritization
- Microsoft Office
- Medical and Nursing Coordination
Timeline
Revenue Cycle Manager
NeuSpine Institute
07.2023 - Current
Botox Coordinator
Tampa Neurology Associates
02.2016 - 04.2022
Office Manager
Shaker Spine and Sport Institute
07.2015 - 01.2016
OFFICE MANAGER
WEST COAST SPINE AND INJURY
07.2013 - 02.2015
Associate Of Applied Arts - Allied Health
Hillsborough Community College
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