Stephanie Rawson
Bloomington
Summary
Detail-oriented administrative professional adept at managing calendars and communications for multiple leaders. Successfully coordinates events and travel logistics while maintaining confidentiality and accurate tracking of operational tasks. Recognized for improving workflow efficiency and fostering collaborative team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant / (TWA AA)
State Farm Insurance
Bloomington
04.2024 - Current
- Managed calendars and emails for four section managers, streamlining communication and scheduling.
- Processed expense reports and ordered office supplies to support operational needs.
- Entered new employee moves in Workday, ensuring proper job role access.
- Created and completed AMP requests, facilitating necessary access for employees.
- Compiled and distributed metrics for weekly huddle boards, providing insights for team discussions.
- Updated and circulated quality tracking reports to maintain performance standards.
- Monitored completion of bi-weekly mediation reports from team managers, ensuring timely updates and accountability.
- Planned symposiums and retirement events, managing monthly announcements for anniversaries and birthdays.
Event Planner
Affordable Affairs
11.2023 - Current
- Managed corporate event planning business specializing in trade shows, meetings, weddings, and private parties.
- Coordinated travel arrangements for high-profile corporate events and key engagements.
- Coordinated social events and corporate meetings to exceed guest expectations through meticulous planning.
- Conducted venue research, managed meeting room setups, and defined specifications.
- Collaborated with executive vendors and arranged catering services efficiently.
- Developed budgets and crafted presentations using PowerPoint to effectively communicate event plans.
- Managed calendars and handled event registration, including customer inquiries and payment processing.
- Designed promotional materials such as flyers, posters, and emails for events.
Claims Associate
State Farm Insurance
01.2023 - 04.2024
- Managed property damage automobile claims across 33 states, ensuring timely resolution and customer satisfaction.
- Processed wave reports for rental bills, towing charges, medical bills, and repair assignments to facilitate accurate claims assessment.
- Verified policy limits and limitations for accurate claims processing.
- Handled inbound and outbound calls with customers, attorneys, and medical facilities to address inquiries and provide support.
- Utilized various applications to issue payments to customers.
- Ensured compliance with HIPAA privacy guidelines.
- Filed, labeled, and categorized documentation related to customer claims.
Account Manager
Taylor Printing
Bloomington
07.2022 - 01.2023
- Executed invoicing and billing processes for client accounts to ensure timely payments.
- Generated estimates for client approval and scheduled pre-production meetings.
- Developed weekly meeting agendas to enhance communication and align team objectives.
- Coordinated purchase order requisitions to optimize inventory control and support operational needs.
- Developed forecasting and inventory spreadsheets for monthly ordering.
- Ensured compliance with HIPAA privacy guidelines in all operations.
- Maintained documentation using Excel, Word, OneNote, Outlook, and PowerPoint.
- Produced timely weekly and monthly printing schedules for production and shipping.
Administrative Assistant
OSF St Francis Medical Center/ Financial Clearance Center
Peoria
03.2016 - 07.2022
- Executed prior authorizations via fax and website portals, uploaded clinical documentation, verified patient information, submitted patient estimates, and maintained electronic medical records in compliance with HIPAA privacy guidelines.
- Managed daily work queue for multiple departments at OSF St Francis Medical Center regional locations, ensuring timely processing of tasks.
- Facilitated patient access to financial assistance programs and established payment plans.
- Maintain documentation with Excel, Word, One Note, Microsoft Outlook, & Power Point.
- Leveraged Teams applications for efficient communication through meetings, calendars, and instant messaging to support remote operations.
- Onboarding Home Dashboard for all updated resources for OSF & Chase Orbital for patient online payments.
- Uploaded documentation to PDF files for downloading in portal websites for confidential patient clinicals.
- Converted clinical documentation into PDF format for patient portal access.
Education
Associate of Science - Business Administration And Management
SNHU
Manchester, NH10-2026
Diploma -
Pekin Community High School
Pekin, IL06-1989
Skills
- Microsoft Office Suite proficiency
- Leadership support
- Travel planning and logistics
- Resourcefulness and problem solving
- Meeting and event coordination
- Oral and written communication
- Stakeholder relationship management
- Invoice processing and tracking
- Workday proficiency
- Calendar and email management
- Data analysis and reporting
- Organizational skills in record maintenance
- Process improvement and workflow optimization
- Time management and attention to detail
- Adaptability in evolving environments
Confidentiality and data security practices
REFERENCES
- Jacki Williams — Manager / Section Manager, B2 T2/3 (7/20/24–Present)
- Zach Liming — Section Manager, B2 T2/3 (3/1/26–Present)
- Lauren Monticelli — Section Manager, C1/C2/E3 T1 (2/15/26–Present)
- Kristin Norman — Co-Worker / Team Manager, B2 T1/2 (9/30/24–Present)
- Nancy Cruse — Mentor / Talent Management Analyst (2/2024–Present)
Timeline
Administrative Assistant / (TWA AA)
State Farm Insurance
04.2024 - Current
Event Planner
Affordable Affairs
11.2023 - Current
Claims Associate
State Farm Insurance
01.2023 - 04.2024
Account Manager
Taylor Printing
07.2022 - 01.2023
Administrative Assistant
OSF St Francis Medical Center/ Financial Clearance Center
03.2016 - 07.2022
Associate of Science - Business Administration And Management
SNHU
Diploma -
Pekin Community High School