Stephanie Read
Massapequa Park,NY
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
9
9
years of professional experience
Work History
Operations Manager
Lawn Doctor of Long Island
Deer Park, New York
08.2021 - 09.2022
- Monitored and improved efficiency of processes, team performance, and customer service.
- Bookkeeping with a proven track record of accuracy and account reconciliation.
- Oversaw all incoming and outgoing mail by researching regional zip codes for domestic mail as well as weighing mail to calculate the proper postage.
- Procured workplace supplies and technical equipment and coordinated with vendors and maintenance crews.
- Ensure compliance with industry regulations, internal processes and relevant standards.
- Institute changes to meet evolving market conditions and customer demands.
District Recruiter of NY, NJ and PA Locations.
Windsor Fashions
Massapequa, New York
12.2016 - 10.2019
- Work closely with District Manager to stay informed on staffing needs and open positions.
- Recruit, schedule, conduct interviews and make hiring decisions for all retail sales position in the district.
- Evaluate personal character and professional qualifications of all applicant candidates to ensure hiring of top talent.
- Work closely with stores general manager to enforce and educate all company policy and standards.
- Carry out visual directive tasks as required by the visual team as well as incorporate creativity and improvisation where necessary.
- Manager store team of 10-15 full time assistant managers and part time sales associates
- Establish stores schedule in accordance with payroll budget, employee availability, weekly tasks and traffic trend in mind for optimal results.
- Demonstrate leadership by example by utilizing best practices in all aspects of policy and procedure including but not limited to; satisfactory customer service, operational tasks, achievement of sales plan and shrink expectation, standards of visual aesthetics and store cleanliness.
General Store Manager
Rue 21
Hicksville, New York
06.2013 - 10.2016
- Manage a store team of approximately 15 part-time and full-time store associates
- Effectively create plan and execute the processes required to achieve desired outcome in a timely and efficient manner
- Plan and maintain payroll within budgetary guidance and establish associate work schedule
- Execute company directives for product placement, display, and signage, and maintain company standards for cleanliness and organization
- Ensure compliance with all company policies and procedures, and follow all safety standards to ensure a safe working and shopping environment.
Education
Associate of Arts - Liberal Arts And General Studies
Nassau Community College
Garden City, NY05-2010
Skills
- Excellent communication and customer service skills
- Strong business acumen and reporting competencies
- Compelling interpersonal and problem solving skills
- Proficiency in operating systems
- Moderate ability to speak and understand Spanish
Timeline
Operations Manager
Lawn Doctor of Long Island
08.2021 - 09.2022
District Recruiter of NY, NJ and PA Locations.
Windsor Fashions
12.2016 - 10.2019
General Store Manager
Rue 21
06.2013 - 10.2016
Associate of Arts - Liberal Arts And General Studies
Nassau Community College