Stephanie Reed
Laurel,Maryland
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Expert
Live Ops/TurboTax
Laurel, MD
04.2022 - Current
- Provide high level customer service by using excellent communication skills
- Assist callers navigate and troubleshoot TurboTax software for a no-fuss tax filing experience
- Provide support and education to clients on the tax filing procedure that increased customer retention by 25%
- Facilitate software presentation by using Glance tool (co-browse)
- Utilize CRM (Salesforce) on a daily basis to properly document various customer issues
Sales Engineer
Careerist.com
11.2022 - 01.2023
- 100+ hours of Pre-Sales technical education and product training
- Making Discovery & Qualification to create proposals and deliver best user experience
- Utilizing persuasion & objection handling skills to upsell services and products to clients
- Creating demos, proposals, invoices, and other various documents and presentations
- Collaborating with sales, marketing, and management teams to develop solutions and accomplish objectives
- Negotiating and closing sales by agreeing terms and conditions
Administrative Assistant
Kings Domain
Hyattsville, MD
01.2021 - 10.2021
- Organized the system of coordinating staff and team meetings that led to increased efficiency by 25%
- Developed and implemented administrative systems and procedures
- Provided high level customer service and assistance for clients
- Prepared communications, such as memos, emails, invoices, reports, and other correspondence in a timely manner
- Created and maintained filing systems, both electronic and physical
Secretary
Everlasting Life Christian Center
Laurel, MD
01.2011 - 03.2020
- Organized and managed filed on all reports for church history
- Performed accounting functions in QuickBooks
- Achieved high level client satisfaction and retention by addressing clients’ concerns
- Managed events calendar for all occasions
- Scheduled all pastoral counseling appointments
Summary
Sales Engineer / Solutions Engineer
8 years of experience providing high level customer service. Clear understanding of sales operations, product promotions and merchandising. Experienced in increasing sales volume by developing business opportunities and implementing effective sales program. Looking to gain experience in a sales engineer role.
Education
Bachelor of Science - Public Health
Hunter College of The City University of New York
New York, NYSales Engineer Simulation
Careerist.com
Certificate01.2023
Skills
- Customer Accounts Management
- Project Specifications
- Customer Satisfaction
Certification
- Sales Engineer Training - 12-15-22
Timeline
Sales Engineer
Careerist.com
11.2022 - 01.2023
Product Expert
Live Ops/TurboTax
04.2022 - Current
Administrative Assistant
Kings Domain
01.2021 - 10.2021
Secretary
Everlasting Life Christian Center
01.2011 - 03.2020
Bachelor of Science - Public Health
Hunter College of The City University of New York
Sales Engineer Simulation
Careerist.com
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