Stephanie Reed-Williams
Las Vegas,NV
Summary
Dedicated client service representative with strong communication and organizational skills. Proven ability to manage multiple tasks effectively while providing exceptional support to the team.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Client Service Representative
Money Management International
Las Vegas, NV
03.2021 - 06.2026
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Helped large volume of clients every day with positive attitude and focus on full resolution.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
Assistant Database Specialist
Money Management International
Las Vegas, NV
07.2024 - 06.2026
- Assisted with weekly database maintenance by tracking annual client update deadlines and initiating reminders and compliance notifications via automated systems and email notifications.
Guest Service Usher
We Serve
Las Vegas, NV
11.2018 - 03.2020
- Delivered exceptional guest experiences through attentive service and proactive problem-solving.
- Managed crowd control and ensured efficient traffic flow during events for optimal guest safety.
- Trained new ushers on operational procedures and best practices for enhancing visitor engagement.
- Provided accurate event information to guests, facilitating seamless access to services and amenities.
Research Associate
Precision Opinion
Las Vegas, NV
08.2016 - 10.2018
- Conducted comprehensive data analysis to support strategic decision-making processes.
- Managed project timelines and deliverables, ensuring alignment with client expectations.
- Maintained professional communication standards, including proper tone and verbatim script delivery.
Customer Care Representative
C3 Customer Contact Channels
Las Vegas, NV
12.2014 - 04.2016
- Served as a primary contact for members enrolled in a primary healthcare and prescription drug plan. I delivered high quality customer service
- Guided and educated senior members on prescription plan products,services and plan management.
- Processed prescription authorizations, provided support with pharmacy related inquires.
- Collaborated with third-party providers and internal teams to ensure an efficient and seamless experience.
Education
High School Diploma -
Cornel White High School
Dayton, OHNo Degree - Communications
Wright State University
Dayton, OHSkills
- Document management
- Multitasking
- Organizational skills
- Effective communication
- Database management
- Teamwork
- Time management
- Adaptability and flexibility
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Microsoft Office Suite
- Customer education
Timeline
Assistant Database Specialist
Money Management International
07.2024 - 06.2026
Client Service Representative
Money Management International
03.2021 - 06.2026
Guest Service Usher
We Serve
11.2018 - 03.2020
Research Associate
Precision Opinion
08.2016 - 10.2018
Customer Care Representative
C3 Customer Contact Channels
12.2014 - 04.2016
High School Diploma -
Cornel White High School
No Degree - Communications
Wright State University
INFORM USA (formerly AIRS) 2024
My InformUSA (formerly AIRS) certification reflects professional training and competency in information and referral services, including client assessment, crisis intervention, ethical standards, advocacy, and community resource navigation. The certification emphasizes compassionate, accurate,and client centered support while connecting individuals to appropriate servies and resources.