Stephanie Reese
Rio Rancho,NM
Summary
Motivated and detail-oriented professional with a strong background in data analysis, sales, administrative support, and healthcare CRM, seeking to leverage my skills in customer service and appointment management as a Patient Contact Center Agent at Hummingbird. Dedicated to enhancing patient experiences through effective communication and efficient problem-solving.
Overview
7
7
years of professional experience
Work History
DATA ANALYST
TekSystems
07.2023 - 03.2024
- Utilized advanced analytical methods for data analysis within the state of New Mexico's Medicaid applicants' programs, significantly improving data accuracy and program efficiency.
- Ensured data integrity through secure, remote handling via VPN, maintaining high standards of data security.
- Enhanced data quality by 20%, refining precision and optimizing performance in data delivery.
- Fostered a collaborative team environment by providing support and assistance to colleagues.
Medicare Sales Agent
Coverance Insurance Solutions
06.2021 - 03.2022
- Managed high call volumesb daily while maintaining a reputation for exceptional customer service and satisfaction.
- Provided comprehensive product knowledge and guidance to customers, aiding in product selection and addressing inquiries.
- Consistently achieved sales targets through strategic follow-ups and persuasive closing techniques.
- Leveraged Salesforce and Oracle CRM systems for efficient management of customer interactions and data accuracy.
ADMINISTRATIVE ASSISTANT
Presbyterian Hospital-Albuquerque
08.2017 - 08.2019
- Performed administrative tasks with precision, including scheduling for 10+ doctors, which reduced appointment conflicts by 40%.
- Collaborated with cross-functional teams to enhance hospital operations and efficiency.
- Assisted with patient communication, ensuring clear and effective interactions while adhering to HIPAA guidelines.
- Took on additional responsibilities to improve office morale and operational efficiency.
- Optimized operations through the efficient use of EPIC healthcare CRM, enhancing workflow and patient management.
Education
No Degree - Business Communications
Central New Mexico Community College
Rio Rancho, NM01.2017
Skills
- Customer Service Excellence Appointment Scheduling
- Technical Proficiency
- Problem-Solving
- Remote Work Adaptability
- Health Care CRM
- Data Management
- Communication
- Medical Terminology
Timeline
DATA ANALYST
TekSystems
07.2023 - 03.2024
Medicare Sales Agent
Coverance Insurance Solutions
06.2021 - 03.2022
ADMINISTRATIVE ASSISTANT
Presbyterian Hospital-Albuquerque
08.2017 - 08.2019
No Degree - Business Communications
Central New Mexico Community College