STEPHANIE REEVES
BELCAMP,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Bizerba USA
09.2013 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Facilitated inter-departmental communication to effectively provide customer support.
- Entered orders into SAP computer database system.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
High School Diploma -
Edgewood High School
Edgewood, MDSkills
- Calm and Professional Under Pressure
- Needs Assessment
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Customer Account Management
- Data Entry and Maintenance
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Information Inputting
- Customer Service and Assistance
- Computer Proficiency
- Livechat Messaging
- Team-Oriented and Cooperative
- Solving Customer Concerns
SAP Key user
Train and assist work associates with functions in SAP. Coordinates with SAP Systems Manager for North America to resolve issues in SAP functions and processes.
Timeline
Customer Service Representative
Bizerba USA
09.2013 - Current
High School Diploma -
Edgewood High School
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