Stephanie Reveles
Georgetown,Tx
Summary
Adaptable and dedicated medical front desk receptionist with a commitment to delivering exceptional patient care. Proficient in effective communication, problem-solving, and multitasking to meet the diverse needs of patients and fellow coworkers. Seeks a stable position in the medical field with ample opportunities for professional growth within the organization.
Overview
6
6
years of professional experience
Work History
Office Operations Assistant
Ascension Medical Group
Georgetown, TX
10.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
FRONT DESK
Lone Star Circle of Care Pediatric and Behavioral
Round Rock, TX
09.2023 - 05.2024
- Checked patients in and out for appointments and collected co-payments.
- Faxing out school notes, referrals, etc.
- Keeping up with the task boxes of the provider(s) to which I was assigned.
- Scheduling and rescheduling patients.
- Working reports throughout the day on downtime.
- Assisted patients in completing paperwork for doctor's visit.
- Submitting prescription refill requests.
- Maintained records of patient interactions, recording details of inquiries, complaints, and comments.
- I did my best to resolve patient issues promptly and professionally in accordance with company policies and procedures before going to a manager.
- Called patients to confirm scheduled appointments and obtain additional details.
- Verifying and entering insurance and demographics into the patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Trained new staff on office procedures and insurance processes.
- Scanned identification and insurance cards into chart before visit.
- Straightened up waiting room to maintain neat and organized space.
- Carried out tasks by professionally communicating with physicians, management, and medical assistants.
- Managed office phone lines by answering and/or redirecting the call as needed.
- Protected patients by observing strict HIPAA guidelines.
Liquor Store Clerk
Town Center Liquor
Jarrell, TX
11.2022 - 07.2023
- Greeted customers upon entering the store and provided assistance with product selection.
- Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol.
- Maintained cleanliness of store shelves, displays, and checkout areas.
- Stocked shelves with new inventory and rotated existing stock to ensure freshness.
- Operated cash register accurately to process customer payments.
- Executed promotional activities such as setting up displays, placing signs, and tagging merchandise for sale or clearance.
- Performed daily opening and closing procedures according to established guidelines.
- Tracked sales data using POS systems to identify trends in customer buying patterns.
SCALE HOUSE CLERK
Heartland Aggregates
Jarrell, TX
08.2021 - 10.2022
- Using a scale software system to generate tickets and clear them for transport by weighing the dumps in and out loads.
- Some dispatch work.
- Generating invoices.
- Speaking with site managers and truck companies.
- Maintained accurate records of all incoming and outgoing truck traffic.
- Processed payments from customers, including cash and credit transactions.
- Provided customer service assistance to guests onsite as needed.
- Ensured compliance with all federal, state, and local regulations related to weighing operations.
- Monitored entry and exit points of vehicles to prevent unauthorized access or theft of materials.
- Tracked inventory levels in order to inform our plant manager and sales, so that they can make sure we had enough materials for our big site jobs.
- Reported any irregularities or violations immediately to supervisor or manager.
SCALE HOUSE CLERK
McCar Materials
Jarrell, TX
07.2020 - 08.2021
- Using a scale software system to generate tickets.
- Performed daily dump truck weigh-outs of material for customers, ensuring accuracy of readings.
- Processed payments from customers, including cash and credit transactions.
- Provided customer service assistance to guests onsite as needed.
- Documented test result data and value of materials to maintain production records.
- Work on OSHA regulation book, and make sure that everything is up to date.
DANCE ENRICHMENT SPECIALIST
YMCA WILLIAMSON COUNTY
Round Rock, TX
12.2019 - 05.2020
- Recruiting and speaking to parents daily.
- Teach basic dance education and terminology to students.
- Choreographing dances and preparing material that would make the class fun and knowledgeable.
- Organize dance show-offs.
- Provided guidance and support to students who needed extra help in mastering material.
- Established positive relationships with staff members throughout the program in order to effectively collaborate on projects related to student success.
SCALE HOUSE CLERK
3rd Cross Materials
Jarrell, TX
03.2019 - 10.2019
- Using a scale software system to generate tickets.
- Weighing trucks in and out.
- Send out invoices.
- Processed payments from customers, including cash and credit transactions.
- Keep up with how much material we had/needed.
Education
High School Diploma -
East View High School
Georgetown, TX06.2018
Skills
- Proficient in patient/customer engagement
- Good communication
- Goal-Oriented
- Organized Multitasking Skills
- Time Management
- Problem-solving skills
- Customer Service Management
- Keeping confidentiality
- Multitasking
- Professionalism
- Reliability
- Adaptability
SOFTWARE
- Next Gen
- Athena
- Phreesia
- POS
- ScaleSoft
- AWS
Contact
Georgetown, Tx 78626
Education
Georgetown, TX
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Office Operations Assistant
Ascension Medical Group
10.2024 - Current
FRONT DESK
Lone Star Circle of Care Pediatric and Behavioral
09.2023 - 05.2024
Liquor Store Clerk
Town Center Liquor
11.2022 - 07.2023
SCALE HOUSE CLERK
Heartland Aggregates
08.2021 - 10.2022
SCALE HOUSE CLERK
McCar Materials
07.2020 - 08.2021
DANCE ENRICHMENT SPECIALIST
YMCA WILLIAMSON COUNTY
12.2019 - 05.2020
SCALE HOUSE CLERK
3rd Cross Materials
03.2019 - 10.2019
High School Diploma -
East View High School