Stephanie Reyes
Fort Worth,TX
Summary
Proven leader in customer service and project management, adept at enhancing customer satisfaction and streamlining operations. At Deen Meats, I spearheaded policy revisions, boosting service efficiency. Skilled in problem-solving and active listening, I excel in driving quality assurance and customer loyalty. My approach has consistently resulted in improved operational outcomes and customer relations.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Deen Meats
Fort Worth, TX
07.2020 - 08.2024
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Maintained up-to-date knowledge about product information and pricing details.
- Conducted performance reviews for customer service staff on a regular basis.
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Ensured timely delivery of packages to customers in accordance with company standards.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Assisted in the sorting and preparation of packages for next-day deliveries.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
Manager
A Clean that makes you Smile
Fort Worth, TX
01.2010 - 02.2020
- Managing Workers to Jobs Perfection and Requirements
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created individualized action plans for clients to help them reach their goals.
- Analyzed data from 360° evaluations to measure the impact of leadership styles.
- Conducted regular follow-up calls with customers after resolving their issues.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
Education
Some College (No Degree) - Customer Service Representative
TCC
Fort Worth, TXSkills
- Warehousing functions
- Order processing
- Clerical support
- Task prioritization
- Problem-solving
- Quality assurance controls
- Project management
- Follow-up skills
- Active listening
- Complaint resolution
- Scheduling
Timeline
Customer Service Representative
Deen Meats
07.2020 - 08.2024
Manager
A Clean that makes you Smile
01.2010 - 02.2020
Some College (No Degree) - Customer Service Representative
TCC