Stephanie Reyna
Corpus Christi,TX
Summary
Proven track record at Star Financial Credit Union, excelling in customer service and cash handling. Demonstrated ability to manage high-volume transactions with precision, enhancing customer satisfaction and trust. Skilled in multitasking and time management, significantly improving transaction efficiency and financial accuracy.
Extensive background and knowledge in the medical field and different aspects of it, including medical terminology, patient care, medical billing, medical labs, Extensive paper chart and electronic chart work up for 45 plus patients a day.
Overview
10
10
years of professional experience
Work History
Bank Teller
Star Financial Credit Union
03.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Certified Health Care Worker
South Texas Family Planning
08.2014 - 05.2020
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
- Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
- Patient medical history, medical and state funded codes for billing.
- Exquisite phone etiquette
- Excellent time management skills
- Strong knowledge in medical terminology
- Strong skills in computer programs like word and excel.
Education
Patient Care Technician - Patient Care
Kaplan College
Corpus Christi ,texas05.2011
Medical Academy
Foy H. Moody High School
Corpus Christi, Texas05.2005
Skills
Customer service
Cash handling
Multi tasking
Great time management skills
Excellent phone etiquette
Strong knowledge in medical terminology
Strong knowledge in insurance
Timeline
Bank Teller
Star Financial Credit Union
03.2024 - Current
Certified Health Care Worker
South Texas Family Planning
08.2014 - 05.2020
Patient Care Technician - Patient Care
Kaplan College
Medical Academy
Foy H. Moody High School