Stephanie Riordan
Chandler,United States
Summary
Seasoned travel professional with a proven track record of over 25 years in the industry. Proficient in managing all aspects of travel-related responsibilities. Skilled in training and leading travel teams, with expertise in Sabre and previous proficiency in Apollo. Recognized for delivering prompt and effective results, I excel in communicating and facilitating customers' standard operating procedures. Resolving customer service issues comes naturally to me, and I possess expert knowledge in international faring and ticketing.
Overview
26
26
years of professional experience
Work History
VIP Counselor III
CWT
11.2023 - Current
- Global VIP counselor supporting multiple high touch accounts.
- Trained on EMEA and APAC faring, ticketing and vendor processes.
- Follow the traveler protocols including reconfirmations and online check in.
- Develop and maintain postive relationships with Executive Administrative Assistants.
VIP Travel Experience Counselor II
CWT
10.2018 - 01.2023
- Lead VIP counselor for ON Semiconductor
- Assist with training and mentoring team
- Service all levels of travel for Executive team
- Expertise in customer service resolution
- Successfully worked with team to transition onsemi to new TMC
- Worked with travel security to monitor same flight reporting and keep track of executive travelers
Specialized Travel Counselor
Amex GBT
02.2002 - 10.2018
- Served as international/VIP dedicated travel counselor for ON Semiconductor, both onsite and virtual
- Worked on various enterprise accounts both as dedicated counselor and on group travel team located at Phoenix BTC.
- Mentored new hire travel counselors on the mid-market team, monitored pnr's along with critique work processes and flow
- Contacted and corresponded with travel vendors to foster new relationships with corporate accounts
- Resolve customer service issues pre and post travel
- Monitor all facets of compliance for customer travel purchasing team
Owner/manager
Corporate Travel Services
12.1998 - 02.2002
- Manage all daily operations of corporate travel business
- Book and secure leisure travel include cruise, tour, and FIT itineraries
- Specialized in Australia / New Zealand travel
- Cruise travel specialist
- Back office duties, bookkeeping ARC reporting
Education
High School Diploma -
Moon Valley High School
Phoenix, AZ05-1978
Skills
- Travel industry expertise
- Exceptional customer service
- International travel
- Geographical awareness
- Airline rules
- Corporate travel policies
- Reservation procedures
- Client relationship building
Timeline
VIP Counselor III
CWT
11.2023 - Current
VIP Travel Experience Counselor II
CWT
10.2018 - 01.2023
Specialized Travel Counselor
Amex GBT
02.2002 - 10.2018
Owner/manager
Corporate Travel Services
12.1998 - 02.2002
High School Diploma -
Moon Valley High School
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