Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Rios

Trenton

Summary

Dynamic and customer-focused professional with a proven track record at Olive Garden for enhancing guest experiences through exceptional service and effective team collaboration. Skilled in multitasking and maintaining a calm demeanor in high-pressure situations. Demonstrates strong communication abilities and adeptness in using POS systems, ensuring seamless service delivery.

Overview

2023
2023
years of professional experience

Work History

Host

Pjs Pancakes
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Server

Olive Garden
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

El Guajillo
09.2022 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Host

Unos Bar Grill
08.2021 - 08.2022

Ensured a pleasant dining experience for customers.

Host

Applebess
01.2019 - 06.2019

Processed phone orders and communicated them to the kitchen for takeout.

Education

Steiner High School
Hamilton Square, NJ
2023

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Reservations
  • Up-selling techniques
  • Foreign language skills
  • Calm demeanor

Languages

Spanish
Native or Bilingual

Timeline

Server

El Guajillo
09.2022 - 12.2022

Host

Unos Bar Grill
08.2021 - 08.2022

Host

Applebess
01.2019 - 06.2019

Host

Pjs Pancakes

Server

Olive Garden

Steiner High School
Stephanie Rios