Stephanie Rivenburgh
Clermont,FL
Summary
Strategic Account Manager with expertise in managing and expanding key accounts. Proven ability to develop strategic plans that align with client needs, leading to enhanced customer satisfaction. Achievements include implementing growth strategies that significantly improved client relationships and business performance. Recognized for strong problem-solving skills and effective collaboration within cross-functional teams.
Overview
13
13
years of professional experience
Work History
Strategic Account Manager
ViB
03.2025 - Current
- Managed a book of existing marketing customers to drive ROI and expand their partnership with ViB
- Utilized the SPICED sales methodology to uncover needs, increase forecast accuracy and drive account expansion
Director of Account Management
Untapped, Inc.
01.2023 - 02.2025
- Managed a team in strategic account planning and identifying growth opportunities across Untapped's full book of business to drive product utilization and customer retention
- Implemented data-driven customer categorization process, to enhance focus on key accounts and raised retention to 90% for ICP accounts within the 2023/24 renewal cycle
- Partnered with C-suite and EPD teams on product roadmaps, ensuring alignment with customer needs to increase cross-functional collaboration
- Designed account management strategies, synced team efforts with company directives to anticipate market trends and proactively addressed evolving client needs
Senior Strategic Account Manager
Untapped, Inc.
06.2021 - 12.2022
- Led renewals, upsells and customer relationships for Untapped’s entire customer base spanning from Series A start-ups through Fortune 100 companies
- Responsible for GRR, NRR and logo retention attainment aligned with company goals
- Created and led process to ensure contract auto-renewal clauses were enforced and communicated with customers and stakeholders to deepen revenue retention
- Implemented and executed customer engagement strategies to strengthen partnerships with existing customers and prospects through conference sponsorship and regionally hosted events
Senior Strategic Account Executive
Untapped, Inc.
04.2021 - 06.2021
- Exceeded ramping expectations and closed 3 net new logos within the first 90 days
- Utilized prospecting tools including Salesforce, Outreach, LinkedIn, and Zoominfo to create a cold outreach strategy to SMB through Fortune 100 companies
- Fostered strong partnerships with cross-functional teams to deliver integrated solutions, enhancing overall client satisfaction
Senior Account Executive
Indeed, Inc.
Stamford, USA
01.2017 - 04.2021
- Annual quota over $3.2M
- Prospected for new business within a book of business using consultative selling techniques to increase customer revenue
- Created annual and quarterly roadmaps to increase account spend and consistent multi product usage
- Partnered with Client Services teams to ensure timely execution of client needs and targets
- Led trainings for new hires and seasoned team member within the sales organization on best practices for forecasting, pipelining and managing day to day work
Account Manager
Indeed, Inc.
Stamford, USA
01.2015 - 12.2016
- Annual quota over $2.2M
- Capitalized on new revenue opportunities through, in person and virtual, meetings with C-level executives, human resources professionals and business owners
- Designed presentations with the use of clients’ internal reporting and Indeed’s account analytics to maximize and prove ROI
- Deepened adoption of Indeed by integrating clients’ one systems with their Indeed account to create a seamless recruitment process
Account Specialist, Client Strategy
Indeed, Inc.
Stamford, USA
04.2014 - 12.2014
- Advised SMB clients on Indeed’s product offerings to determine the best solution for their hiring needs
- Maintained at least a 97% retention rate within a book of business encompassing 150+ accounts
- Advocated for clients using an online ticketing system (JIRA) to resolve website indexing errors
Independent Sales Agent
Aflac
Elmsford, USA
09.2012 - 04.2014
- Consulted with businesses to create employee benefit solutions, specific to an individual company’s needs
- Created and presented on-site benefits information sessions, to educate employees on product offerings
- Cultivated client relationships by servicing existing clients through claims processing, and annual reviews
Education
Master of Science - Educational Technology Specialist
Nazareth College
Rochester, NYBachelor of Arts - Adolescence Education and History
Elmira College
Elmira, NYSkills
- Account management and client relations
- Sales forecasting and revenue growth
- Data-driven decision making
- Contract negotiation and strategic planning
- Customer retention and relationship building
- Target mapping
- Software proficiency: Salesforce, Outreach, Kronologic, Gong, ZoomInfo, Chorus, Notion, Asana, Jira
Timeline
Strategic Account Manager
ViB
03.2025 - Current
Director of Account Management
Untapped, Inc.
01.2023 - 02.2025
Senior Strategic Account Manager
Untapped, Inc.
06.2021 - 12.2022
Senior Strategic Account Executive
Untapped, Inc.
04.2021 - 06.2021
Senior Account Executive
Indeed, Inc.
01.2017 - 04.2021
Account Manager
Indeed, Inc.
01.2015 - 12.2016
Account Specialist, Client Strategy
Indeed, Inc.
04.2014 - 12.2014
Independent Sales Agent
Aflac
09.2012 - 04.2014
Master of Science - Educational Technology Specialist
Nazareth College
Bachelor of Arts - Adolescence Education and History
Elmira College