Stephanie Rivera
Greenbelt,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Capital Women's Care
08.2023 - Current
- Completed clerical and data entry tasks to optimize medical procedures.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Background Investigator
Peraton
02.2019 - 01.2023
- Documented information and submitted detailed reports
- Traveled to near and far places required for collecting specific information
- Reviewed and analyzed detailed records
- Conducted comprehensive interviews with subjects, employers, associates, references and other individuals
- Obtained background check data on characters, financial statuses and personal histories
- Performed financial background checks
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations
- Uploaded evidence into case management system each day
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments.
General Clerk III
GAP Solutions Inc.
01.2020 - 03.2020
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
- Processed documents and materials to disseminate information to appropriate parties
- Maintained filing system and organized customer documents for easy retrieval of information.
Administrative Assistant
Fairwood Orthopedics
11.2015 - 02.2019
- Performed clerical duties to assist physicians and patients have a smooth transition from the Check-in point to Check out
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Created and maintained databases to track and record customer data
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Greeting and checking in patients for their scheduled appointments
- Verified health insurances
- Scheduled appointments for new patients, as well as recurring
- Worked in a fast-paced environment to keep nurses and physicians on a timely schedule, as well as converting hard copy patient files to electronic records
- Maintaining a positive attitude when communicating with patients, staff, and other medical offices
- Showing initiative to assist coworkers during our most busy times
- Schedule business luncheons for the physicians and staff with local vendors in medicine
- Mentored new employees to maintain a successful work environment using leadership skills.
Education
Bachelor of Science - Criminal Justice, Forensic Science
University of Maryland Global College
Adelphi, MD08.2025
Skills
- Back Office Operations
- Document Retrieval
- Excel Spreadsheets
- Customer Service
- Workers' Compensation Knowledge
- Cash Deposit Preparation
- Employee Training
- Data Entry Documentation
- Business Writing
- Advanced MS Office Suite Knowledge
- Records Management Systems
- Critical Thinking
- Prioritizing Patients
- Business Correspondence
- Customer and Client Relations
Additional Information - Clearance
United States Citizen Top Secret Security Clearance Active
Timeline
Call Center Representative
Capital Women's Care
08.2023 - Current
General Clerk III
GAP Solutions Inc.
01.2020 - 03.2020
Background Investigator
Peraton
02.2019 - 01.2023
Administrative Assistant
Fairwood Orthopedics
11.2015 - 02.2019
Bachelor of Science - Criminal Justice, Forensic Science
University of Maryland Global College
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