Stephanie Robb
Albuquerque,New Mexico
Summary
A detail-oriented college student with strong technical skills and the ability to learn concepts quickly. With over six years of experience in different guest service positions, and getting promoted to management positions at previous jobs. Self-motivated Legal assistant, who manages highly confidential information with professionalism and integrity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Legal Assistant
Law 4 Small Business
Albuquerque , New Mexico
2023.06 - Current
- Manage administrative responsibilities in the office
- Organize all legal documents in a confidential way
- File formations of companies in all 50 states, and anything related to formations of companies
- Effective Communication with clients in person, over the phone, and by email
Fulfillment Operations Team Leader
Target
Albuquerque , New Mexico
2022.03 - 2023.01
- Led a team (10+ employees) which executed over 2,000 units picked and delivered everyday
- This department accounted for over 20-30% of sales for the whole store
- Demonstrated a service culture that prioritizes the guest service experience
- Worked with my team one-on-one daily to ensure that they had the support needed to be successful in their role and that our guests were properly taken care of
Closing Expert
Target
Albuquerque , New Mexico
2021.07 - 2022.03
- Supported the store to have a successful closing each night and setting up the morning team for success
- Worked all over the store; stocking, helping guests, updating price labels assisting my Team Lead in extra tasks given
- Motivated my peers in their respective areas and assisted when needed
Guest Advocate
Target
Albuquerque , New Mexico
2020.07 - 2021.07
- Directly in charge of Bulleye's Playground and Checklanes - stocking and ensuring it is on brand for guests to shop effortlessly
- Captain of Drive-Up team - In charge of five employees daily, delivering over 200 orders to guests with an average two minute wait time (our guarantee)
- Ability to problem solve day by day situations while still positively impacting the guest and their experience
- Motivating/challenging my peers to work to our fullest potential
Closing Manager
Sonic
Albuquerque , New Mexico
2020.05 - 2021.03
- Produced sales of over $15,000 every night (2nd store in the District for highest profit)
- Reinforced a customer service mentality and ensured all employees were focused on serving the customer at all times
- Managed, trained, and monitored and coached Crew/Team members and Carhops
- Ensured that morning crew was set up for success, by having expectations and procedures for closing
Education
Associate of Arts - Business
Central New Mexico Community College
Albuquerque, NM08.2024
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
Albuquerque, NM12.2023
Skills
- Office Management
- MS Office Proficient
- Client Service and Support
- Relationship Building
- Organizational Efficiency
- Administrative Support
- Task Prioritization
Affiliations
- Chapter Historian for the Charles Dibrell chapter of Daughters of the American Revolution
- Volunteer at Road Runner Food bank
Certification
- Paralegal Certificate Course (obtaining in April 2024 - CLS)
References
References available upon request.
Timeline
Legal Assistant
Law 4 Small Business
2023.06 - Current
Fulfillment Operations Team Leader
Target
2022.03 - 2023.01
Closing Expert
Target
2021.07 - 2022.03
Guest Advocate
Target
2020.07 - 2021.07
Closing Manager
Sonic
2020.05 - 2021.03
Associate of Arts - Business
Central New Mexico Community College
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
- Paralegal Certificate Course (obtaining in April 2024 - CLS)
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