Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Roberts

Scottsdale,AZ

Summary

. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Clinical Reimbursement Coordinator/ Cash Poster

Aspen Infusion
05.2023 - Current
  • Provided guidance to payors/ancillary partners and/or CM Representatives on service standards and service recovery
  • Successfully implemented new and efficient processes for prompt patient and insurance company payments that increases revenue
  • Negotiated with insurance companies to increase reimbursement rates by 8% on average
  • Successful posted over 2,000,000 in payments every month from commercial, government, and private payers
  • Accurately balanced batches in a timely manner
  • Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
  • Trained 10 new employees to competently post cash and bill insurance companies.
  • Helped minimize escalations by reaching out to clients in advance of expected problems.

Clinical Coordinator/ Health Screener

Healthwaves Corporate Wellness
09.2019 - 04.2023
  • Identified procedural areas of improvement through customer data that helped increase profitability by 7%
  • Collected blood samples, monitored vital signs, performed lung function, body fat, and osteoporosis screenings on patients
  • Onboarded and coordinated care for more than 200 patients
  • Implemented a new method of processing payments that automated medical billing and resulted in increased efficiency and reduced errors
  • Coordinated with insurance companies to insure patient coverage
  • Developed positive relationships with clients and worked with them to coordinate over 100 successful flu clinics per year
  • Established professional and collaborative work relationships with company associates as well as external parties
  • Executed billing tasks and processed adjustments, denials, and payments.
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Coordinated, monitored, assigned, and documented patient and clinical care activities.

Home Healthcare Assistant

Private family
12.2017 - 08.2019
  • Assisted patient with management of multiple chronic diagnosis including Parkinson's disease
  • Followed doctors' orders for home treatment plan and administration of medications
  • Delivered compassionate care to patient with a chronic and progressive disease.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.

Administrative Assistant

Cactus Tech
09.2016 - 12.2017
  • Implemented a new online system that resulted in more efficient record keeping and scheduling
  • Scheduled and coordinated meetings and appointments for both supervisors and clients
  • Efficiently answered phone calls, took messages, and directed calls to the correct recipient
  • Operated financial software to generate financial statements and create reports.
  • Assisted development and implementation of new administrative procedures.

Student Alumni Relations Specialist

ASU Foundation
12.2015 - 09.2016
  • Raised more than 60k in alumni donations
  • Demonstrated superior interpersonal and communication skills to build and maintain excellent relationships with alumni
  • Conducted multiple presentations on‐campus to prospective students and families.
  • Provided information and coordinated referrals for available programs.

Education

Bachelor of Science in Speech and Hearing Science -

Arizona State University
Tempe, AZ
05.2018

High School Diploma -

McClintock High School
Tempe, AZ
05.2014

Skills

  • Research and Analytical Skills
  • Strong Organizational Skills
  • Highly Efficient and Productive
  • Database and Client Management Systems
  • Multitasking and Time Management
  • Data Recording
  • Client Service
  • Attention to Detail

Timeline

Clinical Reimbursement Coordinator/ Cash Poster

Aspen Infusion
05.2023 - Current

Clinical Coordinator/ Health Screener

Healthwaves Corporate Wellness
09.2019 - 04.2023

Home Healthcare Assistant

Private family
12.2017 - 08.2019

Administrative Assistant

Cactus Tech
09.2016 - 12.2017

Student Alumni Relations Specialist

ASU Foundation
12.2015 - 09.2016

Bachelor of Science in Speech and Hearing Science -

Arizona State University

High School Diploma -

McClintock High School

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Stephanie Roberts