Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Robinson

Salinas,CA

Summary

Goal-oriented manager with distinguished experience in the mortgage industry and proven leadership abilities for one of the nation’s largest mortgage originators, and a division of Wells Fargo Bank. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.



Overview

24
24
years of professional experience

Work History

Market Manager

Alameda Mortgage
08.2023 - Current
  • Increase market share by identifying and capitalizing on emerging market trends.
  • Identify top talent within my market for recruiting.
  • Collaborate between loan originators and fulfillment.
  • Onboard and lead team of 10 in managing referrals, establishing relationships with customers and partners, and growing book of business.
  • Provide on-going education on new laws and financial reforms to mitigate financial and reputational risks.

Branch Manager

Wells Fargo Home Mortgage
01.2000 - 08.2023
  • Advanced and challenged with improving the overall success of the Santa Clara, San Benito & Monterey county mortgage team in achieving production goals for new purchase, refinance, and home equity lines of credit loans.
  • Managed team of 25 Home Mortgage Consultants, 2 Home Mortgage Assistants, and an Executive Assistant.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Recruited and retained top talent for up to 15 years. Provided the strong leadership, industry expertise, development, and support to maximize success of staff.
  • Collaborated daily with loan officers, processing and underwriting to streamline workflow in an efficient manner resulting in high customer service and loyalty.
  • Partner with bank partners and develop relationships to increase mortgage opportunities.
  • Established the NHORA in Monterey County.


Education

Business Administration

Monroe Community College
Rochester, NY

Skills

  • Loan Organization
  • CRM Management
  • Pricing strategy
  • Competitive Analysis

Timeline

Market Manager

Alameda Mortgage
08.2023 - Current

Branch Manager

Wells Fargo Home Mortgage
01.2000 - 08.2023

Business Administration

Monroe Community College

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Stephanie Robinson