Stephanie Rodriguez
1252 Agogo Ln, Conway,AR
Summary
I am passionate about law enforcement and committed to promoting public safety through communication and teamwork. Over my two-year career, I have trained many individuals and completed courses in law enforcement and psychology, enhancing my understanding of crisis response and human behavior. I remain calm under pressure and strive to make a positive impact every day.
Overview
3
3
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
City Of Little Rock
Littlerock, AR
05.2023 - Current
- Utilized mapping software to plot incident locations quickly and accurately.
- Monitored multiple radio frequencies while entering data into the computer system.
- Updated database records with detailed notes on incidents, including suspect and vehicle information.
- Collaborated with various law enforcement agencies for multi-jurisdictional incident responses.
- Executed queries using ACIC/NCIC for information on people and vehicles.
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
Undercover Minor
Arkansas Regulatory Police
Hot Springs, AR
04.2022 - 04.2023
- Conducted undercover purchases of alcohol and tobacco to identify and prosecute stores and individuals selling to underage customers.
- Demonstrated professionalism and discretion in confidential investigative operations.
- Operated surveillance equipment to provide real-time visual and audio feeds to supervising officers during operations.
Education
High School Diploma -
Malvern High School
Malvern, AR05-2022
Some College (No Degree) - Criminal Justice
University of Arkansas Little Rock
Little Rock, ARSome College (No Degree) - Criminal Justice
Arkansas State University Three Rivers
Malvern, ARSkills
- Emergency call handling
- Radio communication and multi-line phone systems
- Knowledge of emergency response protocols and procedures
- Data entry accuracy and documentation
- Situational awareness and critical thinking
- De-escalation and calming techniques
- Team collaboration with emergency personnel
- Adaptability in fast-paced, high-stakes environments
- Training and mentoring new dispatchers
Certification
- IAED EFD Certification
- IAED EPD Certification
- ACIC Level II Advanced
- APCO Communications Training Officer
- APCO Telecommunicator
- First Aid CPR AED Certification
References
John Ferguson- Regulatory Police Agent, Arkansas Regulatory Police
Cell: 501-837-9585
Email: John.Ferguson@dfa.arkansas.gov
-
Dalton Hill- Emergency Communications Shift Supervisor
Cell: 501-804-0762
Email: Dalton.Hill@live.com
Timeline
911 Emergency Dispatcher
City Of Little Rock
05.2023 - Current
Undercover Minor
Arkansas Regulatory Police
04.2022 - 04.2023
High School Diploma -
Malvern High School
Some College (No Degree) - Criminal Justice
University of Arkansas Little Rock
Some College (No Degree) - Criminal Justice
Arkansas State University Three Rivers
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