Stephanie Rodriguez
Brooklyn,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Health Plus Management
Uniondale, NY
01.2024 - 07.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Verified patient insurance eligibility and entered patient information into system.
- Scheduled evaluations and procedures for patients.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Explained policies, procedures and services to patients.
Medical Records Coordinator
Health Plus Management
Uniondale, NY
06.2023 - 01.2024
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned paper documents into electronic database.
- Responded to inquiries regarding status of requests for release of confidential information from patients' files.
- Received incoming faxes and scanned them into the appropriate patient's chart in the EHR system.
Front Desk Coordinator
Health Plus Management
Uniondale, NY
10.2022 - 06.2023
- Answered incoming calls, responded to patient inquiries, and directed patients to the appropriate department or personnel.
- Ensured that all front desk areas were kept clean and organized.
- Provided excellent customer service by responding promptly to patient requests and resolving issues quickly and efficiently.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Home Health Aide
White Glove Community Care
Brooklyn, NY
09.2019 - 06.2020
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Home Health Aide
Bronxwood Home Care
Brooklyn, NY
04.2014 - 03.2017
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Transported clients to doctor's appointments and errands.
- Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Home Health Aide
Partners In Care, Visiting Nurse Service of New York
New York, NY
10.2011 - 11.2013
- Recorded vitals and communicated with physicians to provide health updates.
- Planned optimal meals based on established nutritional plans.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained clean and well-organized environment for client happiness and safety.
Education
High School Equivalency Diploma -
Queens Educational Opportunity Center
Jamaica, NY09.2018
Certified Home Aide -
Three Week Home Health Aide Training Course
New York, NY10.2011
Skills
- Bilingual
- Microsoft Office
- Clerical Experience
- HIPPA
- Patient Care
- Medical Records
- Insurance Verification
- EMR Systems
- Medical Terminology
- Organization
- Communication
- Multitasking
- Customer Service
- Team Player
- Time Management
- Activity Planning
- Active Listening
- Retail Sales
Timeline
Patient Care Coordinator
Health Plus Management
01.2024 - 07.2025
Medical Records Coordinator
Health Plus Management
06.2023 - 01.2024
Front Desk Coordinator
Health Plus Management
10.2022 - 06.2023
Home Health Aide
White Glove Community Care
09.2019 - 06.2020
Home Health Aide
Bronxwood Home Care
04.2014 - 03.2017
Home Health Aide
Partners In Care, Visiting Nurse Service of New York
10.2011 - 11.2013
High School Equivalency Diploma -
Queens Educational Opportunity Center
Certified Home Aide -
Three Week Home Health Aide Training Course