Stephanie Roesly
Sicklerville,NJ
Summary
Dynamic professional with a proven track record at Federal Express, adept in package handling and enhancing customer satisfaction through timely deliveries. Skilled in working independently and managing high-stress situations, I excel in problem-solving and time management, significantly improving service delivery and operational efficiency.
Overview
2018
2018
years of professional experience
Work History
Courier
Federal Express
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Table Games Dealer
Valley Forge Casino
05.2015 - 01.2018
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Table Games Administration Manager
SLS Casino
02.2013 - 05.2015
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Education
Diploma - Administration
United States Army Administration School
Fort Jackson, SCCertificates - Blackjack, Roulette, Baccarat, Craps
Casino Career Institute
Atlantic City, NJ09.1993
Certificate - Paralegal
Dorothy Aristone School
Maple Shade, NJ11.1986
Diploma - Business
Highland Regional High School
Blackwood, NJ06.1984
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Excellent driving skills
- Package handling
Accomplishments
Served in the United States Army from 1988-1998
Highest rank of Sergeant
Instructor at Primary Leadership Development School
Of US Army
Timeline
Table Games Dealer
Valley Forge Casino
05.2015 - 01.2018
Table Games Administration Manager
SLS Casino
02.2013 - 05.2015
Courier
Federal Express
Diploma - Administration
United States Army Administration School
Certificates - Blackjack, Roulette, Baccarat, Craps
Casino Career Institute
Certificate - Paralegal
Dorothy Aristone School
Diploma - Business
Highland Regional High School
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