Stephanie Rogers
Indianapolis,IN
Summary
Dedicated professional with experience at the United States Postal Service, known for reliability and exceptional customer service. Skilled in load planning and maintaining patient confidentiality, I excel in high-pressure environments. Proven ability to enhance patient satisfaction through compassionate care and effective communication, ensuring timely and quality service delivery.
Experienced with organizing and delivering mail accurately and efficiently. Utilizes effective route planning to ensure timely delivery and customer satisfaction. Knowledge of postal regulations and safety procedures enhances operational efficiency and reliability.
Overview
17
17
years of professional experience
Work History
City Mail Carrier
United States Postal Service, USPS
03.2016 - Current
- Addressed customer inquiries and concerns, directing to appropriate resources as needed.
- Delivered mail under various weather conditions, ensuring reliable service for customers.
- Collaborated with team members to cover additional routes, enhancing workload distribution.
- Managed high volumes of mail during peak seasons, maintaining quality and timeliness.
Cna/Home Health Aide Nurse's Assistant
Advantage Home Health Care Inc
03.2008 - 02.2016
- Promoted patient independence and dignity through assistance with daily living activities.
- Monitored vital signs, including temperature, blood pressure, and blood sugar levels.
- Facilitated good hygiene practices by aiding patients with shaving, bathing, and oral care.
- Provided compassionate care to enhance overall patient satisfaction.
- Maintained HIPAA compliance while ensuring confidentiality of patient information.
- Communicated critical updates effectively with team members to ensure coordinated care.
- Responded promptly to call lights, adjusting bed rails and equipment for patient safety.
- Supported patient comfort through attentive monitoring and immediate assistance.
Education
No Degree - General Studies
Ivy Tech Community College of Indiana
Indianapolis, INGED -
Ben Davis
Indianapolis, IN01-1995
Skills
- Reliability and punctuality
- Load planning
- Patient confidentiality
- Adherence to deadlines
- Handheld scanner operation
- Customer service
- Call center experience
Timeline
City Mail Carrier
United States Postal Service, USPS
03.2016 - Current
Cna/Home Health Aide Nurse's Assistant
Advantage Home Health Care Inc
03.2008 - 02.2016
No Degree - General Studies
Ivy Tech Community College of Indiana
GED -
Ben Davis
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