Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Work Availability
Quote
Timeline
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Stephanie Root

Stephanie Root

Wagoner,OK

Summary

Customer-oriented Store Manager offering over 6 months of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

17
17
years of professional experience

Work History

Store Manager

Morgan's Corner
Wagoner, OK
05.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed day-to-day duties accurately and efficiently.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Trained and mentored associates to teach daily tasks and procedures.

Homeschool Teacher

Root Academy
Wagoner, OK
10.2021 - Current
  • Oversaw yearly budget to effectively purchase needed supplies, resources and memberships for children's educational needs.
  • Delivered effective education based on sound principles and clear objectives.
  • Managed simultaneous needs of 3 children with organized schedules.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.

Call Center Representative

MicahTek, Inc
Broken Arrow, OK
04.2020 - 11.2020
  • Updated customer accounts, addresses and contact information within call management databases.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Maintained strong call control and quickly worked through scripts to address problems.

Gas Station Attendant

Kum & Go
Muskogee, OK
01.2018 - 04.2018
  • Maintained clean and orderly work station.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Removed safety hazards, soiled items, and trash from customer areas.

Owner

Root Photography
Tulsa, OK
04.2015 - 04.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Resolved problems, improved operations and provided exceptional service.
  • Gained strong leadership skills by managing projects from start to finish.
  • Skilled at working independently and collaboratively in a team environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Crew Member

Taco Bueno
Tulsa, OK
08.2015 - 04.2016
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Seasonal Worker

Macys Fullfillment Center
Tulsa, OK
10.2015 - 12.2015
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Maintained tidy and organized warehouse environment to comply with cleanliness standards.

Stand Manager

Freddie's Corn Stand
Tulsa, OK
10.2015 - 11.2015
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Supervised food and beverage personnel, evaluating performance and recommending improvements.
  • Purchased food items, supplies and equipment in alignment with strict budgets.

Seasonal Worker

Macys Fullfillment Center
Tulsa, OK
10.2014 - 12.2014
  • Accomplished production goals by working with speed and accuracy.
  • Assembled customer orders from stock and packed items in boxes.
  • Efficiently filled orders using hand-held scanners.
  • Verified accuracy of order picking by comparing items picked to customer invoices.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Concession Stand Worker

Tulsa State Fair
Tulsa, Oklahoma
09.2014 - 10.2014
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Organized and restocked supplies to support operations and team productivity.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.

Cashier

Taco Bueno
Tulsa, Oklahoma
09.2010 - 01.2011
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Packed fast food products in approved containers, cups, and bags.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Crew Member

Taco Bueno
Tulsa, Oklahoma
03.2009 - 12.2009
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Crew Member

Taco Bueno
Tulsa, Oklahoma
03.2008 - 12.2008
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.

Crew Member

Taco Bueno
Tulsa , OK
05.2007 - 10.2007
  • Worked front counter, drive-thru and other areas.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

Associate of Science - Photography

The Art Institute of Pittsburgh Online Division
06-2015

High School Diploma -

Will Rogers High School
Tulsa, OK
05-2007

Skills

  • Revenue Generation
  • Team Development
  • Operational Budgeting
  • Promotional Planning
  • POS Systems
  • Store Operations Oversight
  • Customer Service Management
  • Operations Management
  • Loss Prevention
  • Supply Ordering
  • Shift Scheduling
  • Employee Training
  • Multitasking and Organization
  • Inventory Management
  • Cash Management
  • Training and Mentoring
  • Strategic Thinker
  • Store Opening and Closing
  • Shift Checklists
  • Sales Strategies
  • Process Improvements
  • Budgeting and Cost Control
  • Problem-Solving
  • Inventory Control
  • Opening and Closing Procedures
  • Customer Relations
  • Bank and Safe Deposits
  • Employee Supervision and Motivation
  • MS Office Proficient
  • Employee Scheduling

Awards

  • English Merit Award
  • National Honor Roll
  • National Merit Award

Accomplishments

  • English Merit Award
  • National Honor Roll
  • National Merit Award

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Luke 6:31 Treat others just as you want to be treated.

Timeline

Store Manager

Morgan's Corner
05.2023 - Current

Homeschool Teacher

Root Academy
10.2021 - Current

Call Center Representative

MicahTek, Inc
04.2020 - 11.2020

Gas Station Attendant

Kum & Go
01.2018 - 04.2018

Seasonal Worker

Macys Fullfillment Center
10.2015 - 12.2015

Stand Manager

Freddie's Corn Stand
10.2015 - 11.2015

Crew Member

Taco Bueno
08.2015 - 04.2016

Owner

Root Photography
04.2015 - 04.2019

Seasonal Worker

Macys Fullfillment Center
10.2014 - 12.2014

Concession Stand Worker

Tulsa State Fair
09.2014 - 10.2014

Cashier

Taco Bueno
09.2010 - 01.2011

Crew Member

Taco Bueno
03.2009 - 12.2009

Crew Member

Taco Bueno
03.2008 - 12.2008

Crew Member

Taco Bueno
05.2007 - 10.2007

Associate of Science - Photography

The Art Institute of Pittsburgh Online Division

High School Diploma -

Will Rogers High School

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Stephanie Root