Stephanie Rotunno
Howell Township,NJ
Summary
Dedicated professional with strong background in providing evidence-based counseling services to individuals and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
13
13
years of professional experience
Work History
Milieu Counselor
The Jewish Board Of Family And Children's Services
02.2015 - 03.2020
- Listened to clients' concerns and provided encouragement and support.
- Assisted clients in exploring feelings and understanding behaviors.
- Designed safe and supportive environment for clients to discuss issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supervised meetings with family members to help create support system for clients.
- Listened to clients' concerns and provided encouragement and support
- Supported individuals dealing with mental health and emotional issues
- Assisted clients in exploring feelings and understanding behaviors
- Designed safe and supportive environment for clients to discuss issues
Manager of Member Services/Membership Coordinator
Visiting Nurse Services Of New York
02.2011 - 07.2014
- Monitor customer service activities and performance to ensure that standards for customer service are met or exceed and ensure that day to day policies and standards of program are upheld.
- Provide managerial and staff support to regional operations of VNSNY CHOICE, consistent with agency and program goals and policies.
- Manage and coordinate administrative support services and functions for enrolled members and region.
- Promote program growth and assist with resolution of variety of problems as necessary.
- Manage, plan, organize and prioritize daily departmental activities and ensured adequate/appropriate staff coverage.
- Manage regional business operations through developmental, implementation and coordination of process and procedures that support service delivery activities of clinical field staff.
- Ensures effective and ongoing business training and development of staff.
- Evaluate staff performance and provide input for development of staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Membership Coordinator
Visiting Nurse Service Of NY
08.2010 - 02.2011
- Provide support for members, case managers, providers, and social workers in matters pertaining to active and recently Dis-enrolled members of VNSNY CHOICE MLTC.
- Acts as liaison between members and identified network providers when issues arise or approvals are needed.
- Track, distribute and order pharmacy and dental cards for members. Investigate and resolve all issues related to membership cards.
- Track and review Dis-enrollments and interruption of care.
- Prepare and monitor regional reports for the Regional Program Director and other Regional staff. Maintain assigned databases for the region.
- respond to inquiries, request for information and resolve routine to moderately complex issues from members, providers and agency staff. Follow up with internal and external clients and advise/refer unusual and complex issues to supervisor.
- Work collaboratively with Provider Relations to resolve identified provider issues.
- Review and process out-of-network claims for members.
- Work collaboratively with eligibility/enrollment unit and patient account staff to verify Medicaid eligibility and re-certification for members.
- Maintained membership database, ensuring that all information was current and accurate.
Case Coordinator/Residential Program Supervisor
Jewish Board Of Family And Children Services
12.2006 - 08.2010
- Work collaboratively with agency Program Director to ensure all Milieu staff comply with agency requirements and policies.
- Managed community residence of adolescent and pre-adolescent males with severe emotional and cognitive difficulties which impair their ability to function properly.
- Provide a safe living environment for residents as per The Office of Mental Health and The Office of Mental Health and The Jewish Board of Family and Children Services policies and guidelines.
- Complete Anasazi billing forms for each resident on a monthly basis.
- Responsible for group and individual activities with residents to ensure that their respective treatment needs are carried out.
- Contribute to developing and planning treatment goals for each resident, writing monthly progress notes , daily progress notes, admission notes, discharge plans, discharge summaries and discharge follow ups for each resident.
- Responsible for completing and following up with Medicaid and Social Security for each resident upon their admission into the program and thereafter.
- Provided leadership, guidance and support to staff members.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
Education
Bachelor of Science - Sociology, Anthropology And Social Work
The College of Staten Island, CUNY
Staten Island, NY06.2004
Skills
- Written and oral communication
- Materials, applications and other documentation
- Issue response and remediation
- Membership policies and procedures
- Treatment planning
- Case management
- Staff Management
Timeline
Milieu Counselor
The Jewish Board Of Family And Children's Services
02.2015 - 03.2020
Manager of Member Services/Membership Coordinator
Visiting Nurse Services Of New York
02.2011 - 07.2014
Membership Coordinator
Visiting Nurse Service Of NY
08.2010 - 02.2011
Case Coordinator/Residential Program Supervisor
Jewish Board Of Family And Children Services
12.2006 - 08.2010
Bachelor of Science - Sociology, Anthropology And Social Work
The College of Staten Island, CUNY
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