Stephanie Ruiz-Rivera
Team Lead
Atchison,USA
Summary
Diligent and empathetic team lead with over six years of experience in retail, specializing in exceptional customer service through active acknowledgment of customer needs and delivery of tailored solutions. A passion for helping others drives a commitment to fostering positive interactions and enhancing customer satisfaction. Well-organized and adept at thriving in high-pressure environments, consistently leveraging experience and knowledge to contribute effectively to team success. Eager to bring a positive attitude and proven skills to elevate the customer experience.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Health & Beauty TL
Walmart
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Deli/bakery
Walmart
03.2024 - 02.2025
- Preparing, baking, and packaging baked goods. Following recipes, operating baking equipment, wrapping and labeling products, maintaining a clean and organized workspace while ensuring food safety standards are met.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Online Grocery Associate
Walmart
10.2022 - 03.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Training all new hire for online grocery department.
Bakery/Deli Team Lead
Walmart
04.2021 - 10.2022
- Leading team associates effectively by operating as the manager on duty; prioritizing and delegating daily workloads; monitoring and communicating team staffing needs; ensuring area processes are executed effectively; setting clear expectations; communicating goals; ensuring compliance with company policies and procedures; and taking part in the hiring, promotion, coaching, training, and evaluation of associates.
- Enhanced customer satisfaction by ensuring timely and efficient service in the deli department.
Online Grocery Associate
Walmart
12.2019 - 04.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Dairy Department Manager
Walmart
01.2018 - 12.2019
- Responsible for all aspects of operations in dairy department including inventory, sales goals and customer service.
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Trained new employees on dairy department procedures, resulting in increased productivity and efficiency.
Electronics Department Sales Associate
Walmart
11.2017 - 01.2018
- Provide excellent customer service, and with this includes assisting with purchasing decisions, stocking and locating merchandise and helping the customers with their electronics devices.
- Developed comprehensive knowledge of multiple product lines within assigned department for more effective selling techniques.
Assistant Sign Language Interpreter
Parroquia Nuestra Señora de la Asunción
01.2014 - 07.2016
- Helping to interpret the church mass in American Sign Language.
- Provided interpretation services for deaf and hard of hearing individuals.
Education
Associate of Sciences - Nursing
Columbia Central University
08.2015
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Miguel Meléndez Muñoz
06.2009
Skills
- Clear communication abilities
- Customer service
- Proficient in Spanish
- Fast adaptation to new ideas
- Effective organizational skills
- Continuous improvement mindset
- Positive interpersonal skills
- Collaborative teamwork
- Analytical problem-solving
- Effective time management
- Composed in high-stress situations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Timeline
Health & Beauty TL
Walmart
02.2025 - Current
Deli/bakery
Walmart
03.2024 - 02.2025
Online Grocery Associate
Walmart
10.2022 - 03.2024
Bakery/Deli Team Lead
Walmart
04.2021 - 10.2022
Online Grocery Associate
Walmart
12.2019 - 04.2021
Dairy Department Manager
Walmart
01.2018 - 12.2019
Electronics Department Sales Associate
Walmart
11.2017 - 01.2018
Assistant Sign Language Interpreter
Parroquia Nuestra Señora de la Asunción
01.2014 - 07.2016
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Miguel Meléndez Muñoz
Associate of Sciences - Nursing
Columbia Central University
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