Stephanie Rusher
Dutton,Montana
Summary
Proven track record in enhancing customer satisfaction and streamlining reception operations at Border's or Oahe vet clinics demonstrating exceptional multi-line phone operation and mediation skills. Achieved significant improvements in client relations and operational efficiency, showcasing a strong ability in both reception management and compassionate animal care.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
Oahe Veterinarian Hospital
Mobridge, SD
01.2024 - 05.2024
- Answered multiple lines of incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and all scheduling needs.
- Handled all ordering of supplies and medication's
- Kept all exam rooms stocked along with trucks going out to the country.
- Would assist during appts/surgeries as a tech when needed.
Kennel Owner
Rusher Creek
Clay City, IN
06.2018 - 09.2023
- Managed day-to-day business operations. Ex: cleaning pens, exercising/training/grooming dogs, repro issues, whelping.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals. Ex: phone calls, emails, FaceTime.
- Increased customer satisfaction by showing and titling dogs. This showed seven judges agreed my dogs fit the breed description or better the breed to obtain title. Prior to breeding.
- Did all genetic testing to ensure was bettering the breed.
Receptionist Supervisor
Scott Border
Worthington, IN
05.2016 - 01.2020
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed multiple phone line systems effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Handled majority of scheduling.
- Stocking and ordering all daily supplies.
- After a year moved more to the back and assisting Dr. Border mainly during surgeries. Would help from time to time during appts.
Education
Core 40 - Mainly Sciences Were My Extra Classes.
Center Grove High School
Greenwood, IN05.2004
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Ordering supplies and stocking
- Caring and compassion towards the owner of animals
- Very comfortable around large farm animals and small animals
- Dentals are a strong skill I like to perform
- Educating owners about monthly prevention does interest me greatly
Accomplishments
In 2021 and 2022 I hosted dog shows for ASDR. This is a dog club I earned numerous titles with my dogs in. Hosting the shows I had to pick a venue to house 500-750 dogs for a weekend. Along with owners, handlers, spectators. I was 100% in charge of ordering food to prizes to securing judges.
Timeline
Receptionist Administrator
Oahe Veterinarian Hospital
01.2024 - 05.2024
Kennel Owner
Rusher Creek
06.2018 - 09.2023
Receptionist Supervisor
Scott Border
05.2016 - 01.2020
Core 40 - Mainly Sciences Were My Extra Classes.
Center Grove High School